The airline industry in India has experienced turbulent times in the recent past, much like its global counterparts. The industry needs to address some key cost issues to achieve operational profitability, and leverage India’s strategic geographical location to realize its potential of becoming a major hub for air traffic in Asia.

This whitepaper recommends a new flight plan for India’s airlines, which comprises partnering with mature Business Process Management (BPM) players with deep domain expertise. Other recommendations include driving initiatives to enhance fleet utilization, improve productivity, reduce cost of capital, transform business model, thereby turning growth into profitability.

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Read WNS’ Point of View on the Top Business Trends in the Global Airline Industry.