Connecting ‘Things’ to Customers: BPM Can Help Businesses Extract the Full Potential of IoT

Summary

Even as we see rising instances of Internet of Things (IoT) implementations across industries, companies need clearer roadmaps to extract value from these deployments. There is also a need for guidelines on transforming processes internally in a staggered manner to prepare departments for IoT adoption. In this context, Business Process Management (BPM) offers a framework to combine IoT architecture and smart processes, enabling enhanced value generation from the millions of data points generated.

A study of leading IoT use cases across niche verticals such as healthcare, insurance, shipping and logistics, and energy and utilities highlight how key processes in these industries are going to be impacted by IoT. With BPM groups involved in the deployment and management of IoT implementations across these processes, companies can: