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  • A virtual control tower comprising of teams from both WNS and the retailer continuously assessed the situation and focused on maintaining operations

  • We enabled the retailer in procuring essential operational supplies, including Personal Protective Equipment (PPE) to safeguard its front-line staff, while keeping the doors open for customers

  • WNS' flexible engagement model enabled the retailer to strengthen its procurement function. As a result, the retailer was able to address problems more quickly than its competition, and increase its market share

  • Our deep domain expertise effectively helped in navigating erratic demands, supplier partnerships and inventory management, especially during the panic buying stage

Our efforts enabled the retailer to outperform its competition by nearly 12 percent. This was achieved by remaining fully operational and delivering quality service throughout the lock-down period, while following social distancing protocols.

At WNS, we enable retail and consumer packaged goods companies to co-create exceptional value through strategic procurement and superior customer experience in an ever-changing market.

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Related To:

Customer Experience Procurement COVID-19 Inventory Management Retail and Consumer Packaged Goods Supply Chain