This is our story of co-creating a solution with a leading technology provider in auto casualty and workers’ compensation
As we know ...
When it comes to complex decision-making processes for casualty claims or medical case management, high processing volumes generally imply low quality and high cost. Advanced analytics and automation can help identify potential areas of improvement, and boost efficiency, accuracy and consistency across processes. It can also improve decision-making.
The challenge for a technology provider was ...
It had expensive, inaccurate and delayed claim settlements due to complex, large-scale global operations for casualty claims and medical case management. Due to the scale of its operations, the company possessed large repositories of residual data that required enhanced systems and processes to glean improved insights. The company was also looking to achieve economies of scale, meet stringent compliance requirements, and stay ahead of the competition in the auto casualty and workers’ compensation space.
The outcomes from the process of co-creation are…
WNS’ transformative solution enabled the technology provider to enhance its client experience significantly. Automation and analytics reduced process complexity, increased the efficiency of the claims handling operations and reduced data leakage.
Other key benefits include:
~30 percent reduction in overall costs (covering both casualty claims and medical case management)
~15 percent quality improvement on Defect Per Unit (DPU)
~10-15 percent improvement in quality (casualty claims and medical case management) spread across various sub-functions
~10-25 percent improvement in turnaround time in medical case management
Over 98 percent accuracy in the claims process
100 percent compliance with regulations (internal and external)
~60 percent reduction in error scenarios impacting external communication
~10-15 percent improvement in accuracy rates in auto casualty claims