NelsonHall’s recent blog on WNS’ Robotic Process Automation (RPA) highlighted the following.

In 2016, WNS’ focus areas for RPA is First Notice of Loss (FNOL), claims processing and underwriting. The aim is to remove unnecessary steps in each sub-process. WNS also believes that sufficient savings and efficiencies can be gained by applying RPA to other insurance sub-processes such as claims logging.

WNS has successfully applied this type of RPA in similar areas including medical review and transcription.

To read the entire blog, click here.