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Key Points
  • WNS works across countries, in multiple time zones, running 24X7 operations. Therefore, the right technology, providers and partners is absolutely critical
  • Transformation is an important part of our day-to-day running
  • Technology solutions shouldn’t be complex. It must be simple. The CIO and his team should be able to explain what the benefits of the solution are to a lay person
  • Innovation is the differentiator for each company. At WNS we are very focused on the subject. We run programs for mining the mind of each and every one of our employees .

Keshav talks about the critical role that IT plays at WNS, its information security handling capabilities, and the parameters for judging business innovation ideas coming from the CIO.

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