As the Information Technology (IT) industry continues to evolve, new trends such as artificial intelligence, robotics and internet of things bring up new aspects that shape the companies’ decision toward outsourcing. The new digital era in the IT business is changing market behavior rapidly and companies are realizing the benefits of implementing digital technologies that help them improve their business performance and deliver superior services to their customers.

WNS’ comprehensive understanding of the technology sector and experience of supporting diverse global clients and domains enable us to build solutions that help address the dynamic needs of this industry. Our team of high-skilled professionals with their domain expertise and experience can enable technology firms to meet their needs of business and market insights, database management, management of legal nuances, talent management, sales support and more. Our services can effectively address these imperative, so that the tech firms can focus on greater customer engagement. Our consultative approach, high-quality talent pool, global footprint (enabling in-country and localized support), 24*7 coverage and our endeavor to extend your enterprise, give us the edge in terms of client delight.



Research and Analytics

Advanced Analytics Support Technology Firms

Advanced Analytics Support

  • CRM analytics
  • Customer LTV analysis
  • Response / Attrition modeling
  • Marketing effectiveness analytics
  • Brand and product analytics
  • Contact center analytics
  • CSAT / NPS analytics
  • Spend analytics
  • Demand and inventory analytics
  • Sales and operations planning
  • Sourcing and procurement analytics
  • Supplier capability profiling
  • Digital analytics
Business Research Technology Firms

Business Research

  • Survey management
  • Financial statement spreading and analysis
  • Benchmarking studies
  • Company profiles
  • Industry and sector reports
  • Economy and country studies
  • Competitive landscape
  • Value chain analysis
  • Design and production services
  • Content and product management
Market Research Technology Firms

Market Research

  • Survey management
  • Open-ended coding
  • Data validations / Cleaning
  • Data analysis
  • Charting and report writing
  • Data visualization

Shared Services

Customer Interaction Services (Multi–Channel) Technology Firms

Customer Interaction Services (multi–channel)

  • Customer acquisition
  • Customer retention
  • Customer service
  • Sales and support (cross-sell and up-sell)
  • Website assistance / Technical helpdesk
  • Digital content management
  • CRM analytics
  • Multi-channel customer support
  • Loyalty / Rewards program management
  • Social media monitoring
  • CIS technology suite (including chatbots and virtual agents interaction analytics through NICE, web chat, knowledge management, IVR optimization and integrations, IVR-based survey and visual dashboards)
Finance and Accounting Technology Firms

Finance and Accounting

  • License accounting
  • Intercompany billing
  • Product costing
  • Source-to-pay
  • Order-to-cash
  • Record-to-report
  • Financial planning and analysis
  • Planning, budgeting and forecasting
  • Financial analysis and decision support
  • Management and regulatory reporting
  • Control and compliance
  • Treasury and risk management
Human Resource Solutions Technology Firms

Human Resource Solutions

  • Talent acquisition and management
  • HR administration
  • Payroll administration
  • Predictive hiring model
  • Applicant risk scorecard
  • Wage cost modeling
  • Skill matrix mapping

Procurement Offerings

Procurement Offerings Technology Firms
  • Category management
  • Supplier market and competitive intelligence
  • Sourcing management
  • RFx management
  • Scenario analysis
  • Contract and supplier management
  • Tactical and transactional procurement
  • Performance and compliance reporting
  • Invoice receipt and processing
  • T&E processing
  • Supplier reconciliation

Sales and Fulfillment Support

Sales and Fulfillment Support Technology Firms
  • Campaign design support and development
  • Campaign targeting
  • Data management and insights
  • Business development support
  • Digital marketing services (including campaign management, web content management, search, web analytics, social media, etc.)
  • Channel support and incentives
  • Pricing and license management offerings (including creation of SKU, price and license generation for software clients)

The WNS Advantage

Shared Services Expertise: Our shared services centers for industry-specific BPM, finance and accounting, contact center and human resource management across business units have helped clients streamline and consolidate processes, automate quickly and reap higher productivity gains.

Analytics Capabilities: WNS has a large analytics practice with more than 2,000 data scientists, researchers and domain experts. The team caters to analytics engagements for 75+ global businesses spread across Banking & Financial Services, Insurance, Retail & Consumer Packaged Goods, Travel & Hospitality, and Utilities & Energy. We provide a spectrum of analytics products and services, including customer relationship management, marketing analytics, business intelligence & reporting, big data, machine learning and social media analytics.

Center of Excellence: We build and implement transformation solutions through our Centers of Excellence (CoEs). WNS has experience in designing, setting up and running shared services centers under various partnerships and pricing models. We work closely with our customers to design the most relevant solution and ensure continuous improvements in their processes. We deliver services across the globe through multiple sourcing options such as offshore, nearshore and onshore.

Scale and Flexibility: We have global experience in delivering procurement solutions with an optimum mix of onshore, nearshore and offshore delivery. We leverage our network of 48 delivery centers across US, Europe, Asia-Pacific and Africa to manage a varied scale of engagements, with the flexibility to start small and grow at the right pace. We have expertise in deploying various pricing models prevalent in procurement, including project-based, fixed fee, outcome-based, FTE-based and hybrid.

Awards & Recognitions


A ‘Leader’ in Global Outsourcing 100 List - 2015



I am delighted the teams are living up to our expectations and delivering sensational customer service.

Rob Hartley, Senior Sales & Customer Service Manager, Leading European Online Travel Company