As the Information Technology (IT) industry continues to evolve, new trends such as artificial intelligence, robotics and internet of things bring up new aspects that shape the companies’ decision toward outsourcing. The new digital era in the IT business is changing market behavior rapidly and companies are realizing the benefits of implementing digital technologies that help them improve their business performance and deliver superior services to their customers.
WNS’ comprehensive understanding of the technology sector and experience of supporting diverse global clients and domains enable us to build solutions that help address the dynamic needs of this industry. Our team of high-skilled professionals with their domain expertise and experience can enable technology firms to meet their needs of business and market insights, database management, management of legal nuances, talent management, sales support and more. Our services can effectively address these imperative, so that the tech firms can focus on greater customer engagement. Our consultative approach, high-quality talent pool, global footprint (enabling in-country and localized support), 24*7 coverage and our endeavor to extend your enterprise, give us the edge in terms of client delight.
Shared Services Expertise: Our shared services centers for industry-specific BPM, finance and accounting, contact center and human resource management across business units have helped clients streamline and consolidate processes, automate quickly and reap higher productivity gains.
Analytics Capabilities: WNS has a large analytics practice with more than 2,000 data scientists, researchers and domain experts. The team caters to analytics engagements for 75+ global businesses spread across Banking & Financial Services, Insurance, Retail & Consumer Packaged Goods, Travel & Hospitality, and Utilities & Energy. We provide a spectrum of analytics products and services, including customer relationship management, marketing analytics, business intelligence & reporting, big data, machine learning and social media analytics.
Center of Excellence: We build and implement transformation solutions through our Centers of Excellence (CoEs). WNS has experience in designing, setting up and running shared services centers under various partnerships and pricing models. We work closely with our customers to design the most relevant solution and ensure continuous improvements in their processes. We deliver services across the globe through multiple sourcing options such as offshore, nearshore and onshore.
Scale and Flexibility: We have global experience in delivering procurement solutions with an optimum mix of onshore, nearshore and offshore delivery. We leverage our network of 48 delivery centers across US, Europe, Asia-Pacific and Africa to manage a varied scale of engagements, with the flexibility to start small and grow at the right pace. We have expertise in deploying various pricing models prevalent in procurement, including project-based, fixed fee, outcome-based, FTE-based and hybrid.
A ‘Leader’ in Global Outsourcing 100 List - 2015
I am delighted the teams are living up to our expectations and delivering sensational customer service.