Digital Mortgage Process Services, Powered by Human Intelligence

“Over the past five years, our time spent with WNS has consistently delivered significant value. Amid a surge in refinancing, WNS proved their ability to quickly scale and manage complex processes remotely. Their support across our Direct Lending Channels, focused on accuracy, has been a key driver of our success. We look forward to furthering our digital transformation roadmap together and are confident in our continued collaboration.”

Jensen Szakaly
Managing Director, Mortgage Fulfillment at Pennymac

 “PennyMac’s collaboration with WNS began in July 2021. We are very pleased with their performance as a strategic service provider. The initial pilot program was to manage call types ranging from simple to slightly complex, supported by offshore Customer Service Representatives (CSRs). Since February 2022, we have successfully expanded our engagement to cover more complex call types. Today, WNS has further ramped up the number of CSRs to support our business. PennyMac’s top priority has always been delivering high-quality services to our customers, and WNS has helped us accomplish this goal. Their flexibility in evolving our agreement’s structure has assured us of a pool of well-trained and efficient resources. We look forward to continuing our highly productive relationship with WNS.”

Kevin Meyers
Managing Director- Performing Loans, PennyMac

“The journey with WNS has been great, in a word. WNS really takes the time to understand our strategy and then help to deliver that...”

Jessica Lockwood
Process Automation Manager, Yorkshire Building Society