Mortgage Services Mortgage Services
Banking & Financial Services

Mortgage Services

Co-creating Future-ready Mortgage Services

Mortgage services companies today require digital interventions in key operations to create greater value and enhance customer experience. Apart from managing market volatility and volume variability, automated processes can improve top and bottom-line performance, and help in meeting stringent regulatory norms.

WNS’ mortgage services enable companies to build resilient operations, improve decision-making, minimize risks and unlock growth. We have co-created hundreds of distinct processes with mortgage clients encompassing loan origination, underwriting, closing and loan servicing. Our deep industry knowledge, and understanding of legal jurisdictions and cultures across the globe, enable us to deliver end-to-end voice, data and blended services – including document fulfillment, originations support, underwriting support, escrow and claims management, default servicing and customer engagement.

 
analytics-helps-leading-bank-manage-risk-compliance-effectively

Case Study

Co-creation Using Analytics Helps Reverse Mortgage Attrition & Boosts Cross-selling

analytics-helps-leading-bank-manage-risk-compliance-effectively

Video

Intelligent Automation: A Game-changer for Banking Operations (Loan Processing)

analytics-helps-leading-bank-manage-risk-compliance-effectively

Case Study

Co-creation Using Analytics Helps Reverse Mortgage Attrition & Boosts Cross-selling

analytics-helps-leading-bank-manage-risk-compliance-effectively

Video

Intelligent Automation: A Game-changer for Banking Operations (Loan Processing)

 

Digital-first Services

Our mortgage services combine talent, technology, intellectual property, robust analytics and digital expertise to create high-speed efficiency. Our diverse services include:

Origination

Origination

  • Phone-based qualification
  • 1003 /1008 input
  • Credit processing & rescoring
  • Rate quotes & locks
  • Required loan program disclosures
  • Loan document indexing
  • Order collaterals appraisal, title, hazard & flood
  • Good faith estimate
+
Processing & Underwriting

Processing & Underwriting

  • Underwriting support
  • Clear loan conditions
  • Quality Check (QC) & fraud audits
  • Policy & compliance audits
  • Social Security Number (SSN) verification
  • Truth in lending disclosures
  • Risk management
  • Notice of Loan Approval (NoLA)
  • Verification of Employment (VoE)
+
Closing & Funding

Closing & Funding

  • Draw closing documents
  • Condition validation
  • Quality Assurance (QA) & file audits
  • Order wires
  • Title policy creation
  • Title examination
  • Correspondent lending
  • HUD1 preparation
  • Trailing document retrieval
+
 
Servicing

Servicing

  • Loan boarding
  • New loan audit
  • Pay-off processing
  • Pre-payment penalty coding
  • Customer research & resolution
  • Welcome calls
  • Claims processing
  • Lien release
  • Audit Risk Model (ARM) loan audits
  • Investor reporting
  • Escrow & tax
  • Private Mortgage Insurance (PMI) / Mortgage Insurance Premium (MIP)
  • Loss mitigation
+
Secondary Markets

Secondary Markets

  • Post-close audit
  • Due diligence of acquired loan packets
  • Analytics / investor reporting – Mortgage-backed Securities (MBS)
 

Key Accelerator

WNS EXPIRIUS
Digital Customer Service Suite

A digitally integrated customer experience service model that deploys sentiment and cross-channel analytics, and offers automated experiences and agent augmentation.

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WNS Advantage

WNS Advantage

Domain Expertise: We have been delivering end-to-end Business Process Management (BPM) services for leading mortgage services companies since 2005. We support more than 3 million loan portfolios for various global clients.

Intelligent Digital Transformation: Our digital transformation is underpinned by Robotic Process Automation (RPA) and intelligent automation, next-generation suite of technology solutions, advanced analytics and in-depth process knowledge. Our consultative approach helps us drive continuous improvement measures to ensure a culture of perpetual transformation.

Flexible Client-centricity: We provide multiple commercial models and customized solutions to support the cyclical Banking and Financial Services (BFS) industry. We deliver comprehensive end-to-end support through our scalable centers across the globe to lower costs and improve risk management.

Regulatory Know-how: Our proprietary tools such as Zero Surprise Toolkit and Risk Watch Portals ensure compliance. Our partnerships with Mortgage Bankers Association and BankersEdge have enabled us to build domain expertise in US mortgage operations and regulations.

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