Leading Change with Agile Ways of Working

At WNS, successful business transformation is driven by the power of Lean-Agile Ways of Working (LAWoW). In today’s dynamic business landscape, it’s crucial to adopt a more nimble, responsive approach. Our lean agile approach enables your teams to deliver value faster, more efficiently, while fostering a culture of innovation, adaptability, and collaboration.

We embed the lean agile approach in our operations and transformation programs. Through a contextualized approach to service delivery, we enhance flexibility, effectiveness and scale. Our Agile Center of Excellence (CoE) enables teams worldwide to accelerate time-to-value, ensuring continuous improvement and predictability in our service delivery.

Our Agile Capabilities

We power operational execution excellence by adopting the lean agile approach in our service delivery and transformation frameworks.


Empowering Agile Transformation

Unlock your organization’s potential with our Agile Center of Excellence (CoE). We specialize in driving Agile adoption, developing capabilities and facilitating the deployment of proven practices and frameworks such as Scrum, Lean, Kanban, SAFe and more. Our contextualized Agile approaches cater to the unique requirements of diverse business and digital functions.

With us, you can:
  • Accelerate your Agile journey with our Agile Enablement Program, cultivating a vibrant community of Lean Agile Catalysts (LAC) across your organization
  • Experience effective and transparent governance for your digital transformation journeys through our Agile Operating Model and Agile Transformation Governance Office (ATGO)

Scaling Agility

Take your Agile capabilities to new heights with our Agile CoE. We offer dedicated and on-demand enablement programs to enhance the skills of individuals and teams within your organization. Our light-weight Agile Maturity Assessment (LAMA) model helps you assess your current executions and guides you on the road to Agile maturity.

By leveraging our execution and governance advisory for digital transformation engagements, you can seize the opportunity to drive large-scale initiatives.

What Gives Us the Edge?

WNS stands out in the Agile landscape, providing you with an edge for success with host of enablement frameworks & practices that will help you fast-track your adoption journey.


The WNS Agile Lean Playbook - our comprehensive guide packed with global best practices, practical strategies and actionable insights. The Playbook enables you to:

  • Discover tools and strategies to enhance collaboration, cross-functional synergies and a high-performance culture
  • Generate and prioritize improvement ideas, address challenges and unlock growth opportunities
  • Implement strategies like feedback loops, progress measurement and iterative improvements for sustained transformation

Our Team Of Agile Practitioners – count on our enterprise agile team of professionals and coaches, equipped with a wide range of credentials and expertise.

  • They hold credentials such as SAFe Program Consultant, ICAgile Certified Professional, SAFe Agilists, Certified / Professional Scrum Master, Certified / Professional Scrum Product Owner and more
  • Complementing qualifications to further amplify the adoption include Project Management Professional, Six Sigma Black Belt, Certified Business Analyst, Certified Associate in Project Management, PRINCE2 Practitioner and ITIL Foundation Certification
Within our organization, we have over 200 Lean Agile Catalyststrained in-house and a vast network of over 10,000 Lean Agile practitioners who serve as the driving force behind the transformation journey.

Excellence Delivered Via Lean Agile Practices

Risk Management


Optimized Operations

  • Achieved a ~22 percent improvement in Average Handling Time (AHT) and response time
  • Enhanced transparency and customer collaboration
  • Reduced onshore referred cases

Adoption of WNS Agile for Operations

  • Attained a ~90 percent reduction in queue size
  • Significantly reduced Turnaround Time (TAT)
  • Enhanced collaboration and communication

Cost Optimization


Improved Transformation Initiatives

  • Realized a 25 percent improvement in time to deliver
  • Achieved a 10 percent improvement in Quarter-on-Quarter (Q-o-Q) velocity
  • Successfully avoided 50 percent + scope creep
  • Ensured 100 percent transparency of the program through effective Application Lifecycle Management (ALM)
  • Influenced new customer wins

Proactive Monitoring and Improvement

  • Achieved savings of approximately USD 20,000 in penalties
  • Implemented comprehensive metrics monitoring
  • Substantially reduced carry-over volume

Operational Efficiency


Validation and Error Reduction

  • Achieved a ~70 percent reduction in monthly error count
  • Improved accuracy and quality of operations
  • Cross-skilled resources for enhanced flexibility