The WNS Advantage
WNS owes its origin to the travel industry, having made its beginning as a captive of British Airways in 1996. Our vast experience and knowledge of the travel industry traverse the entire range of travel services. Our hospitality clients across the globe have benefited from our best-in-class solutions that have helped them turn around their business and stay ahead of the competition.
Comprehensive Service Offering
WNS solutions for the hospitality sector are a demonstration of our deep knowledge and expertise in this space. We offer end-to-end BPM services spanning front office, middle office and back office that cover the entire hospitality value chain. Hospitality companies prefer to engage with us as we provide a one-stop solution for all their needs.
Center of Excellence
We have built the WNS Center of Excellence (CoE) for the travel industry by combining our talent pool with travel domain knowledge, best-of-breed travel BPM operations, industry best practices, proven methodologies and frameworks, and our transformational solutions practice. Our hospitality clients have leveraged the WNS Travel CoE to drive transformational business benefits aligned to their needs.
We understand that the technology infrastructure of each client is different. Our technology solutions are not only compatible, but further enhance the performance of our clients’ existing solutions and tools. WNS’ technology agnostic proprietary tools for the travel industry assist our clients in meeting their business objectives and staying ahead of their competition. These bolt-on tools are powered by high-end embedded analytics, automation and a web-based ‘on demand’ infrastructure to help our clients meet their changing business needs.
Flexible and Innovative Commercial Models
WNS has flexible and innovative revenue models. We were one of the first to recognize that the traditional, input-based revenue model had outlived its relevance and it was time for new, creative approaches. Our approach addresses the evolving needs of our clients. The commercial models we offer today are flexible in scope, pricing and scale.
Client-centric Engagement Model
Client centricity lies at the heart of our engagement philosophy as we align ourselves to become a part of our clients’ extended enterprise. This approach has helped us remain focused on our clients’ business outcomes as we drive both immediate and long-term, strategic impact.