The WNS Advantage
Having started as a captive of British Airways, WNS understands the airline business very well. Our domain expertise in this industry gives us a clear advantage as we understand our clients’ needs precisely. It has helped us deliver best-in-class solutions that make a deep, sustainable impact on our clients’ processes and help them stay attuned to changing market requirements and industry trends.
Comprehensive Service Offering
The foundation of the solutions we design for the airline sector is built on our deep domain understanding and industry expertise. WNS’ BPM solutions cover the entire range of front office, middle office and back office requirements of airline companies. We provide a one-stop solution for growing, global companies with unique, changing needs.
Center of Excellence
The WNS Center of Excellence (CoE) for the travel industry underpins our commitment to make maximum impact on our clients’ businesses. The Travel CoE leverages our talent pool with travel domain knowledge, best-of-breed travel BPM operations, industry best practices, proven methodologies and frameworks, and the capability to build and implement transformational solutions. It enables us to drive our clients’ cost and revenue optimization initiatives.
WNS brings technology prowess to industry-specific solutions. Our proprietary tools for the travel industry combine state-of-the-art technology with deep industry knowledge, thus enabling our travel clients to achieve their business objectives. Our bolt-on tools seamlessly align with our clients’ technology environment. Combined with the force of high-end embedded analytics, automation and a web-based ‘on demand’ infrastructure, our technology solutions produce the right business impact for our clients.
Flexible and Innovative Commercial Models
WNS has been in the forefront of the BPM industry in offering innovative revenue models. We have a flexible approach to suit the diverse needs of our clients who are in different stages of the outsourcing maturity curve. Our commercial models are flexible in every aspect —scope, pricing, scale, risk-sharing — and customized to fit the needs of our clients.
Client-centric Engagement Model
At WNS, we understand that no two clients are alike, and therefore, we do not follow a cookie-cutter approach to providing solutions. Our cultural engagement philosophy is a reflection of our focus on ‘extending our clients’ enterprise’ by being a part of their extended operation. Our approach of cultural and strategic alignment with our clients’ processes has proved immensely beneficial in our efforts to make a strong impact in their businesses.
Analytics and Big Data
Today’s businesses are powered by insights from data, and airlines are no different. Data from the web and social media sites, besides its own operations, can provide an airline immense opportunity to understand market trends and the state of its own internal operations. However, organizations do not have the resources or the expertise to glean insights from huge amounts of data. WNS provides data and analytics-driven solutions to airline companies to improve the outcome of their business decisions.