Railway Logistics BPO Services | Rail Logistics Industry

The freight rail industry constantly faces volume fluctuations, more so in the case of oil cargo. The challenges are compounded by volatility in energy costs and variable levels of oil production. Increasing safety regulations for transporting oil by rail and the looming threat of price regulations are affecting oil production. This is encouraging industry players to optimize operating costs and improve margins. Companies are looking at third-party solution providers to bring in these benefits.

WNS’ Business Process Management (BPM) solutions assist freight rail operators to reduce costs, streamline processes and improve productivity. Our customized business services help our clients meet the strategic objectives of improved service delivery and enhanced operating margins.

Australian freight rail company cuts urgent invoices by 12%

Case:

WNS streamlined upstream processes to reduce urgent invoices and re-engineered the escalation methodology

Related To: Shipping and Logistics Freight Rail

Rail freight operator benefits from process re-engineering and technology enhancements

Case:

WNS’ best-in-class processes helped the client to reduce FTEs by 30%

Related To: Technology Freight Rail

Rail freight operator enhances business outcomes in partnership with WNS

Case:

WNS improved on-time payment by 8% and reduced the invoice processing TAT by 50%

Related To: Freight Rail Invoice Processing

The WNS Advantage

WNS has a comprehensive portfolio in shipping and logistics. By leveraging our technology partnerships and analytics capabilities, we provide the most relevant solutions to our clients across the globe.

Domain Expertise

Our experienced and skilled employees are deployed in end-to-end processes across the business value chain to support clients in front office, back office and core operations. With our expertise and understanding of the industry we not only excel in managing established processes for our clients, but also redefine them and help our clients achieve the best industry standards.

Technology Enablement

Our solutions are supported by our technology and analytical capabilities. We identify the scope for freight rail operators to improve their business and thus have a competitive advantage. Our technology tools such as BlackBox^SM enable companies to improve their services and generate an effective return on investment.

Continuous Process Improvement

Our culture of innovation and emphasis on quality drive the continuous process improvements in processes for the freight rail industry. Our Six Sigma black belt professionals continually look for opportunities to improve client processes onshore as well as offshore.

"It has been a pleasure to work with the WNS team. Each individual I meet has reflected the same commitment to service and customer satisfaction that we like to show our customers. I think both teams look forward to strengthening our relationship as we continue to work together in the future.”

A leading global logistics company

A Leader in Gartner's 2015 Magic Quadrant for Finance and Accounting BPO

Services

Sales and Marketing
- Rate Quotes
- Service Contract/Rate Agreement Creation and Maintenance
- Transportation Tender Management Support
- Lead Generation
- Tariff and Contract Filings
- Freight Bookings
- Marketing Collateral Design Support
- SEO Campaign Management Support
Customer Service
- Passenger Reservation Booking/Ticketing
- Rail Car Booking Management
- Account Management Support
- New Customer Equipment Planning
- Car Order Assistance Scheduling
- Private Equipment Registration Management
- Active Shipment Inquiry Service Desk
- Shipment and Event Tracking, Tracing and Load Management
- Equipment Reject Management
Document Processing
- Electronic Connectivity and Reporting
- Document Management (imaging and indexing)
- Transloading Manifestation
- Record Retention Management
- Intermodal Port Document Manifesting
- Customer Portal Freight Document Services
Operations
- Rail Dispatching Center
- Rail Traffic Control Monitoring
- Weather Condition Monitoring and Alert Management
- Grade Crossing Signal System Failure Monitoring
- Daily Operational Reporting (arrival/departure, car counts, tonnage)
- Intermodal Equipment Pool Yard Management
- Rail Car Load and Asset Utilization Reporting
- Rail Car Maintenance Management and Bulletin Reporting
- Hazardous Cargo Approvals
Finance and HR
- Dispatcher Certification Management (GCOR, hazmat, air and train break handling)
- Labor Pre-qualification and Processing Services
- Work Crew Calling and Shift Schedule Management
- Pricing, Rating, Tariff and Contract Management
- Shipment Costing and Invoicing
- Rail Car Detention Management (notification and billing)
- Accessorial Management (customer authorization notification)
- Fuel Surcharge Management and Communication
- EDI Management Support
- Accounts Receivable
- Accounts Payable
- Revenue Accounting
- Credit Collections
- Disbursements
- Agency Reconciliations
- General Ledger/Bank Reconciliation
- Monthly Closing/Quarterly/Yearly Closing
- Payroll Management
- Financial Planning and Analysis
Other Activities
- E-billing and E-fund Transfer Management
- Intranet Support
- E-commerce Registration
- Claims Management
- Data Transmission
- Data Hubbing
- Web Help
- E-learning Module Content Management

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Related To: Utilities and Energy Customer Experience

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Rail Industry

The WNS Advantage