The WNS Advantage
WNS has rich experience in providing end-to-end services in managed
care plans, indemnity and Medicare Advantage. Our expertise in North
America and Europe healthcare claims underpinned with our agile
technology solutions make us a capable player across the entire health
payer value chain.
Domain Expertise
Our pool of certified and experienced employees process more than 420
Million transactions and manage 23 Million calls every year from
multiple locations. We manage revenues of more than USD 5 Billion per
year for our healthcare clients. Equipped with deep domain knowledge,
our skilled employees handle a slew of tasks from mailroom operations to
claims administration.
Diverse Offerings
In the payer segment, our offerings include managed care plans (HMO,
PPO and POS), indemnity, Medicare Advantage, Part D, supplement, Special
Needs Plans and self-funded plans. Our services in billing and
collections, overpayment recovery, and fraud detection and investigation
are supported by our enabling technologies and transformation
methodologies.
Technology and Shared Services
We have the capability to set up enterprise shared services across
functions such as customer interaction services, legal, finance and
accounting, and research and analytics. Our technology solutions include
IT-enabled applications with Electronic Data Interchange (EDI)
generation and Optical Character Recognition (OCR). They also meet the
National Provider Identifier (NPI) standards.
Value Added Services
Our value added services in the payer segment include network
services, research and analytics, and actuarial support. Under network
services, we have expertise in provider updates and data verification,
provider data research and contract and correction services. We also
offer network analyst and actuarial analytics’ support.