Data explosion, aided by the proliferation of devices, has brought significant changes to the way many companies view their data. For example, with consumers revealing their motivations, loyalties, preferences and dislikes on social media, companies have become cognizant of the importance of customer feedback as a critical element in the buying decisions of consumers and in understanding the needs of the market.

WNS’ Big Data analytics solution can help enterprises aggregate, integrate, validate and compile the data to derive insights for revenue maximization and operational efficiency. These insights can further be used to improve customer experience, product development strategies and customer service.

WNS has expertise in a wide range of Big Data platforms such as Hadoop, MapR, and mongoDB across the lifecycle of Big Data management.

WNS combined the client’s disparate data—customer behavior, social media interactions and customer service sys..
WNS conducted text mining on the client’s data, and categorized social media influencers to monetize social me..
WNS enabled the company to derive key insights and themes about customer sentiment and views about the client ..

The WNS Advantage

  • WNS R_Labs adds value and innovation to advanced analytics. It comprises data scientists, Big Data specialists, data modelers, data infrastructure specialists and statisticians
  • Analytics Capability Group (ACG) and Advanced Analytics Consulting and Incubation Group (AACIG) continually develop analytics expertise that can be combined with domain expertise to solve clients’ business problems
"Since 2004, WNS has been working as a valuable strategic partner for Coca-Cola. They’ve invested time and resources to truly understand our business model . WNS service model offers a good balance between on-site senior consultants and an agile off-shore team. They provide us with an on tap set of resources capable of tackling many of our diverse needs in the Knowledge, Insights and Analytics spaces. Their expertise and dedication makes a true difference for our team. "
Carlos Jose Fonseca

Vice President, Global Knowledge & Insights, The Coca Cola Company

Big Data Consulting
  • Data Strategy Roadmap
    Big Data Platform Evaluation
    Big Data Solution Architecture
Big Data Implementation
  • Data Modeling
    Data Integration
    Metadata Management
    Data Virtualization
    Data Visualization
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