Time: 11:00am EDT
Duration: 1 hour
In today's fast-paced digital era, customer support has undergone a transformation with the advent of generative AI platforms like ChatGPT. Customers now expect nothing less than efficient and effective support across both chat and voice channels. To thrive in this environment, it is crucial for businesses to understand which channel to prioritize and how to optimize it for superior guest experiences.
During this webinar, we will bring together over 500 travel leaders, industry experts, and thought leaders to delve deep into the impact of chat and voice channels on guest satisfaction, operational efficiency, and revenue generation. Our expert panel, comprising seasoned professionals from leading travel brands, will engage in a lively debate on the benefits and drawbacks of each channel. Drawing from their own experiences and real-life case studies, they will offer valuable insights into how to leverage generative AI and other innovative technologies to deliver exceptional guest experiences. With the rise of ChatGPT and many other AI platforms, your customers are expecting more effective support than ever before – that means both your chat and voice support must be ready!
Key discussions:
- The rise of AI and its impact on the future of customer service: How to futureproof your strategy with voice and chat
- Messaging apps and voice assistants have transformed the travel and hospitality industry: How to balance the two most impactful channels
- Chat and voice will impact guest satisfaction and loyalty: How to integrate into your guest communication strategy
Speakers:
Jessica White
SVP Global property & guest services, Hyatt Hotels
Jitender Mohan
Business Unit Head, Travel & Hospitality, WNS
Rajesh Naidu
SVP, Chief Architect and Head of Data Platform & Data Management, Expedia Group
Moderator:
Josh Wheeler
Strategic Director,
Reuters Events