Why you should attend
There is no doubt that the pandemic triggered a dramatic surge in online shopping. According to Digital Commerce 360, e-commerce in US grew by a whopping 44% in 2020. However, even before COVID-19, there was an uptick in digital shopping with e-commerce penetration hitting 15.8% in 2019, up from 14.3% in 2018 (Digital Commerce 360).
While online has brought about windfall gains for the likes of Amazon, Walmart and Apple, traditional customer loyalty in retail has been on the wane. Changes in consumer behavior ¬– led by a number of factors such as rapid technology advancement, omni-channel and the ongoing pandemic crisis – have been more complex and difficult to gauge.
Fortunately, the combined power of Digital, Data and Domain can help organizations build customer experiences never imagined before. Customer loyalty mandates an experience that allows brands to engage with customers at the right time, on the preferred channel.
Attend this webinar to find out the most effective ways to customer boost loyalty as retailers look to adapt and thrive in the post-pandemic recovery. You’ll get insights on why accelerating digital transformation efforts in the sector can bring untold benefits, and understand what successful retailers are doing differently to stay ahead.
Click Here to Watch the Webinar