The WNS Advantage
Our smart strategy solutions assist our clients to leverage the digital experience, monetize their infrastructure investments and data traffic, boost capabilities, and rationalize product and service offerings.
Domain Expertise: We combine the power of analytics with our rich telecom experience to provide smarter solutions. Our domain experts enhance customer lifetime value and profitability for our clients by improving cross-sell and upsell possibilities, churn prediction and revenue forecasting models. Our skilled workforce elevate our clients’ customer care operations through our advanced analytics strength in contact center operations, customer experience and web traffic.
Embedded Analytics: Our comprehensive and advanced analytics capabilities help our clients accurately read the pulse of their customers and make sound business decisions. We deploy analytics in the areas of web / mobile traffic, supplier performance, campaign management, customer interaction, sales, social media monitoring and loyalty management. Analytics is also embedded in all areas of back-office operations including sales and marketing, collections, network planning and customer care operations. Our data service capabilities include data mining, management, reporting, dashboards, visualization, and model development and calibration. Our market-mix modeling, channel spend optimization and ROI analysis ensure profitable channel management to keep our clients ahead of the competition.