Taking It To The Next Level

Key Points

• How can shared services centers (SSCs) make sustainable improvement in transactional functions by moving up the maturity curve, truly becoming strategic to the business?

• SSC organizations must change the operating model, optimize processes through technology, and leverage the knowledge inherent in the operation to create business insights

• Model adjustments that will take SSCs up the maturity curve include aligning processes, changing from shared management to shared utility and moving to a blended sourcing model

• Process optimization can be done through tools like intelligent enablement, self-service channels, automated matching and transaction allocation