Finance and accounting outsourcing (FAO) has traditionally been considered a horizontal and industry-agnostic segment of business process outsourcing (BPO). But that perception is changing. As companies"

Working with service providers who understand the ever-changing regulatory and operational nuances of the industry you operate in is increasingly becoming a critical factor in improving bottom-line performance and in managing top-line performance. A key effect of the trend toward specialization of FAO services is that senior finance leaders recognize the importance of considering the following questions:

  • How does verticalization of FAO services affect you?
  • Are you leveraging the benefits of industry-specific FAO services?
  • Does your service provider invest in understanding your industry to better manage your finance and accounting (F&A) operations and to pass the benefits on to you?

During this Webcast, you will learn about:

  • How industry-specific BPO can benefit your F&A operations;
  • Levels of industry-specificity in FAO services; and
  • Challenges of FAO and emerging best practices of providers of FAO services.

This Webcast will also feature a case study about the FAO journey of the restaurant chain Church's Chicken.

In addition, the Webcast will reveal the significance of the findings from a recent Everest Group report, The Rise of Industry-Specific F&A Outsourcing (FAO) Solutions - Focus on FAO in Retail and Airlines.


Louis "Dusty" Profumo, CFO, Church's Chicken

Saurabh Gupta, Vice President, Everest Group

Krishnan Raghunathan, Chief Capability Officer, WNS Global Services

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