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Working with a digital-first approach, we continuously re-assessed and upgraded our collaborative working tools by deploying multiple security layers, including two-factor authentication and Virtual Private Network login
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Proactive conversations with the insurer enabled necessary work-from-home approvals ahead of time; 50 percent of the team was operational within 24 hours and 100 percent within 2 weeks of the lock-down
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WNS set up daily COVID-19 response plan meetings; crucial metrics as well as people and technology updates were shared with the insurer to ensure uninterrupted service delivery
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We carried out detailed risk assessment in conjunction with IT, security and business teams
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A virtual command center was established for robust governance; measures included quality monitoring and compliance, employee training, setting up a communications plan and rigorous reporting
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Predicting a massive surge in underwriting volumes, we hired additional resources across onshore and offshore locations to support back-office functions
Our extensive experience coupled with agile operations and digital prowess enabled the insurance company to not just cope with the challenges from the immediate crisis, but also step-up for roadblocks ahead.
At WNS, our insurance offerings enable clients to accelerate their digital transformation, leveraging domain knowledge, smart automation and analytics to drive intelligent and resilient operations.
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