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Manufacturing companies are slowly beginning
to realize that their core business alone may not
satisfy bottom-line expectations, and that the
time has come to expand what has so far been
perceived to be the core. Their focus has to now
go beyond just the sale of products they
manufacture to incorporate after-sales service as
a core component of their business strategy.
This calls for an extension of their business
model, and a re-modeling of the corporate
culture and approach.
This white paper from WNS provides insights
into how manufacturing companies can
'extend their enterprise' and outperform
their competition through after-sales
In the past three decades, only a handful of
global manufacturing leaders have recognized
the opportunities that after-sales service
provides, and re-looked at the way their
businesses are structured. Pioneers like GE have
reaped the benefits through increased profits
from after-sales services.