Summary
In a competitive market shaped by disruption, companies are increasingly reviewing their human capital strategies. This strategic shift is visible in the rising share of temporary staffing in the U.S. workforce. About one-third of all jobs in the U.S. were filled by a pool of ‘non-employees’ that offer either on-demand access to niche skills or a need-based workforce that helps achieve cost efficiencies. Whatever the compulsions — tactical or strategic — companies will continue to invest in the contingent workforce to scale their teams.
Two of our clients, a financial services company and a technology manufacturing company, were employing a significant number of temporary staff. While both clients were benefitting from incumbent third-party suppliers, we identified areas that required immediate remedial measures: