Perspectives
Date
Author(s)
How can shared services centers (SSCs) make sustainable improvement in transactional functions by moving up the maturity curve, truly becoming strategic to the business?
SSC organizations must change the operating model, optimize processes through technology, and leverage the knowledge inherent in the operation to create business insights
Model adjustments that will take SSCs up the maturity curve include aligning processes, changing from shared management to shared utility and moving to a blended sourcing model
Process optimization can be done through tools like intelligent enablement, self-service channels, automated matching and transaction allocation
The microscope is on the performance of the estimated 2,500+ finance and accounting shared services operations worldwide now reaching a level of steady-state performance maturity. What is next for these centers as today's economic realities, in concert with increased competition and globalization, demand more?
This whitepaper sets forth a point of view relative to the opportunities for Shared Services Centers (SSCs) to move up the maturity curve, providing incremental value to reposition the operation as a strategic differentiator.
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