Timing: 4PM session (followed by canapés and cocktails)
About the Roundtable
Travel and hospitality providers must leverage digital-first platforms to create seamless experiences as organizations face challenges associated with increased digital demands, heightened traveller’s expectations, and persistent talent shortage.
The travel industry is undergoing a remarkable transformation, driven by customer-centric solutions and new innovative technologies like Generative AI. In this thought leadership roundtable, industry leaders, travel experts, and technology enthusiasts gather to explore the future of travel experiences. This discussion focuses on the evolving customer expectations and the role of customer-centric solutions in shaping the industry. Through insightful discussions and real-world case studies, attendees gain a deeper understanding of how these solutions revolutionize travel experiences. Join us to discover the latest trends, success stories, and emerging technologies that are driving innovation and transforming the travel industry into a customer-centric ecosystem.
We extend a warm welcome to all of you to join this interactive roundtable. It is a valuable opportunity to learn from leading practitioners in the travel and hospitality industry as well as your peers.
Speakers
- Deepak Gupta, Chief Business Officer, WNS
- Robert Bailey, Corporate SVP & Practice Lead, Travel & Hospitality, WNS
- Karandeep Ahluwalia, Corporate SVP, Digital CX Strategy and Capability, WNS
- Siddharth Gandhi, Corporate VP - Digital Transformation, WNS
We look forward to your participation.