Date and Time: June 29, 2023 | 10 a.m. EST
Today’s healthcare consumers are more self-aware, want to manage their health proactively, demand transparency, want easy interactions across various touchpoints and expect experiences akin to consumer-centric industries. Healthcare and Life Sciences organizations usually find themselves in a spot due to legacy technologies, cost pressures, structural silos and ever-changing industry dynamics.
Developing next-gen consumer experiences will enable healthcare companies to improve care, reduce costs and improve the experiences of all stakeholders.
Join leaders from CXPA and WNS for a LinkedIn Live, where they will elaborate on the consumer expectations of the future and the growing demand for personalized services. The discussion will focus on reimagining the healthcare consumer’s journey and embedding patient-centricity in the organizational DNA.
The speakers will discuss the role of advanced technologies, such as artificial intelligence, advanced analytics and IoT, in delivering personalized healthcare experiences. The future of customer care through contact centers and digital channels to deliver personalized care will also be discussed. Finally, they will share the broader strategies and capabilities organizations should build to achieve next-gen consumer centricity.
To sum up, the key takeaways will include:
- Consumer expectations in future
- Designing for personalization in healthcare
- Building trust and loyalty with consumers
- Technologies and customer care capabilities to deliver personalized experiences
Meet the Panelists
Speakers:
Dr. Gauri Puri
EVP & Business Unit Head, Healthcare & Life Sciences, WNS
Swadhin Khawas
Global Head of Solutions,
Healthcare & Life Sciences, WNS
Anand Jha
Corporate VP,
Head of Digital Transformation, Healthcare & Life Sciences, WNS
Host and Moderator:
- Gabe Smith, CCXP and Associate Director, CXPA
Mark your attendance now: LinkedIn Live