High costs and falling margins are the major challenges to profitability in the shipping and logistics industry. Increased security mandates and a volatile economic environment add to it. Therefore, cost optimization, streamlining and unlocking value in supply chain processes, while ensuring customer focus, are some of the imperatives of shipping and logistics firms.

WNS understands the nuances of the shipping and logistics industries and offers Business Process Management (BPM) solutions and services that enable clients to optimize costs and improve profitability. We serve clients in all segments of freight and logistics — ocean, freight forwarders and non vessel owning common carriers (NVOCC), air express, road (trucking), rail and third-party logistics (3PL) firms.

Case:
WNS enabled the client to improve working capital and also implemented a Process Maturity Model, which helped ..
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WNS worked with the client to improve cash flow and reduced debt, apart from reducing Bills of Lading cost by ..
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WNS ensured zero missed cutoffs for international shipments and reduced costs by 60 percent through a variable..

The WNS Advantage

Industry Expertise

Our leadership team has more than 100 years of cumulative experience across areas of global shared service centers, liner shipping, ship management and allied competencies. We also have competencies in finance and accounting, research and analytics, and global customer interaction service centers.

Technology Tools

We offer the WNS BlackBoxSM digitization tool for Bills of Lading and order management tools for all segments of the shipping and logistics practice.

"Being a leader in safe driving analytics, Lytx appreciates that WNS uses data analytics itself to continuously improve quality and efficiency in supporting our business. We rely on the WNS team to review high volumes of business-critical content, and they consistently exceed our expectations."
William J. Ruff

Vice President, Marketing Operations, Lytx

Best 5 Companies Awarded by Industry focus: Air Transportation - IAOP Global Outsourcing 100 - 2014

"We transferred our IT development and support to WNS in 2012. In the process we have significantly reduced our IT spend, but at the same time, have leveraged WNS’s wide experience and coverage in multiple disciplines and their extensive knowledge of our industry and that of many others. Something we were unable to do on our own, or with previous vendors."
Gordon Pow

Senior Programme Manager, Mitsui O.S.K. Bulk Shipping

A ‘Leader’ in IDC MarketScape: Worldwide Finance and Accounting BPO Services Vendor Assessment - 2015

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