Operational decisions tend to be high-volume and repetitive in nature. Analysis of a huge volume of data from sources such as contact center, CRM and ERP help identify opportunities for optimizing operational efficiencies and reducing costs.

WNS’ operational analytics solutions transform data into insights to improve decision-making, lower costs, and enhance service levels. We enable our clients to outperform competition by delivering in-depth and focused analysis of the performance of key operational areas such as sales and operations planning, including demand forecasting, inventory management, network optimization, contact center operations and human resource operations of our clients.

Case:
WNS helped build a new revenue stream in the form of an offline channel, and also offered solutions for custom..
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WNS enabled the client to optimize inventory and demand management processes with an end-to-end solution that ..
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WNS’ two-stage forecasting solution helped accurately forecast new releases and increase the bottom-line by US..

The WNS Advantage

Our customer-centric approach, deep domain expertise, global delivery network and a strong focus on operational excellence, combined with innovative analytics solutions and proprietary frameworks, enable us to partner with clients to help them achieve desired outcomes.

  • Delivering superior business value by leveraging the talent of analytics and technology professionals
  • Our proprietary Customer Experience Management solution helps optimize a customer’s web experience
  • WADESM- WNS’ proprietary predictive analytics solution framework to inspire and enable an organization to scale the analytical maturity curve. It delivers C-level insights for strategic decision-making
  • Embedded Process Intelligence (ePI) –a proprietary methodology to improve the process performance with help of analytics
  • Best-of-breed optimization and modeling techniques – Predictive statistical techniques, operational research techniques
  • Cutting-edge decision analytics and data mining tools – SAS, R,SQL, Business Objects, Unica, Cognos, Teradata, Python, MATLAB
" Since 2004, WNS has been working as a valuable strategic partner for Coca-Cola. They’ve invested time and resources to truly understand our business model . WNS service model offers a good balance between on-site senior consultants and an agile off-shore team. They provide us with an on tap set of resources capable of tackling many of our diverse needs in the Knowledge, Insights and Analytics spaces. Their expertise and dedication makes a true difference for our team. "
Carlos Jose Fonseca

Vice President, Global Knowledge & Insights, The Coca Cola Company

Bronze for Best New Product or Service of the Year - Software - Big Data Solution at International Business Awards 2014 (The Stevies) – WADESM
Solutions
Sales and Operation Planning:

Our Sales and Operation (S&OP) solutions are based on best practices and standard process flows established by our years of successful deployments across a wide range of vertical markets. We analyze highly complex, disparate sets of data from a wide variety of sources, including CRM systems, in-store data, supplier information, and distribution center data. We develop advanced forecasting models, optimization models, and scenario analysis, which enhance sales and operations planning and significantly improve demand and supply alignment. Our analytics solutions for S&OP include:

  • Demand forecasting
  • Inventory management
  • Spend analytics
  • Network scheduling and optimization
Contact Center Analytics

We capture and analyze customer interactions across multiple communication channels, and then use this information to drive insights, uncover trends and sentiments across products and service lines, and improve staffing and performance, minimize risk and fraud, and optimize customer experience. Our tailor-made analytics solutions enable clients to outperform in today’s competitive market and help them achieve increased ROI, customer engagement, loyalty, retention and satisfaction.

Our contact center analytics solutions include:

  • Root cause analysis of service requests and complaints
  • Forecasting of call volumes
  • Optimal capacity utilization and scheduling
  • IVR optimization by analyzing call compensation rates
  • Text analytics
HR Analytics

Big Data has also attracted the attention of HR leaders for getting a consolidated view of their human resource information systems, improve organizational effectiveness and make informed decisions for recruiting right talent, predict future workforce requirement, create customized training programs, identify potential leaders and increase ROI.

We support organizations in meeting their HR objectives through comprehensive analytics service offerings for HR functions. Our HR analytics solutions enable clients to achieve increased efficiency and improved employee satisfaction. Our HR analytics solutions include:

  • Workforce analytics
  • Employee attrition analytics
  • Compensation analytics
  • Big Data analytics
  • Learning analytics

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