Growing competition is leading to increased commoditization of insurance products. Market dynamics are forcing insurers to add new levels of customization to accommodate changing customer expectations. At the same time, reducing time-to-market for new products and ensuring top-notch customer experience! Insurers are also looking to transform their business processes while actively seeking customer intelligence and advanced analytics to drive profitability. Plus, there are always changing regulatory requirements, lack of skilled manpower and shrinking margins to contend with.

WNS, with its deep domain expertise, built over a decade of servicing insurance clients, acts as a strategic partner to insurers helping reduce time-to-market and operational risks during new product launch or entry into new geographies. We also partner with insurance companies in transforming their critical processes, manage costs and regulatory requirements, besides leveraging analytics to drive consumer insights.

We are a trusted partner to more than 30 insurance and re-insurance clients offering end-to-end solutions across the insurance value chain. We have a vast experience working with life and annuity, retirement, property and casualty carriers as well as leading brokers and re-insurers.

WNS helped reduce operating costs by building an advanced middle-office Center of Excellence for the client
By re-engineering processes, WNS made a significant impact on the client’s bottom-line and reduced claim lifec..
WNS took over a large part of the reporting and actuarial requirements, allowing the client to focus on strate..

The WNS Advantage

Expertise in high value complex processes

We possess deep expertise in delivering actuarial services, adjudication, subrogation and other complex high value processes that can help accelerate companies on the path to outperformance.

Flexible commercial models

Our commercial models are flexible in every aspect—from scope, pricing, to scale and involve risk sharing. We customize solutions to fit the needs of insurance clients.


We offer back-office support and end-to-end capabilities for new product introductions, new sales channels and new geographies. We enable ‘shell’ companies to enter niche markets or provide niche products.


We have presence across various countries in the Americas, Europe, South Africa and Asia, which allows us to provide the best combination of onshore, offshore and nearshore delivery capabilities.

Embedded Analytics

We embed analytics in client processes to provide insurance companies actionable insights to translate trends and opportunities into profitable growth, beyond efficiency gains.

Consultative, transformative delivery model

We employ a fix, shift and transform delivery model and not a lift and shift or "your mess for less" model. Our deep process expertise helps us optimize existing client processes.

" This allows Aviva to continue our working relationship with a provider that truly understands the insurance industry and has a tireless commitment to process excellence and customer care, making WNS our partner of choice. "
Cathryn Riley

Chief Operating Officer, Norwich Union Life, Chairman, Aviva Global Services

A ‘Leader’ in NelsonHall P&C Insurance BPO in the Automotive Sector NEAT (Overall): Claims Focus, E2E Auto BPO, Reducing Customer Churn, Upping the Underwriter – 2014
Property and Casualty
Life and Annuities
Broker Services
Third Party Administration
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