Businesses have to constantly make strong corporate governance efforts and establish risk management and compliance measures as they are exposed to enterprise-wide risk related to technology, operations, data management and business continuity. Stricter compliance standards and the need to scale up risk and compliance management programs, in sync with globalization of business, compound the challenges. Any non-compliance or business disruption can lead to serious loss of shareholders’ trust and value.

WNS’ Governance Risk and Compliance (GRC) services enable client enterprises to manage diverse risks by embedding robust frameworks within their business processes. We understand the client’s need for skills and flexibility to scale governance and compliance management programs in line with business expansion.

Our analytics-driven engagements, end-to-end service, and client-centric consultative approach, combined with our global delivery network, result in smarter GRC processes, allowing companies to outperform in the market.

WNS identified companies in the client’s global equity portfolio with serious corporate governance concerns. ..
WNS provided SOX compliance support for the company’s European operations, resulting in stronger operational c..
WNS conducted transaction audits for the client’s mortgage portfolio, resulting in cost savings of up to 40%. ..

The WNS Advantage

Combination of industry and functional expertise

WNS offers right-skilled resources to meet the client’s specific risk management and regulatory compliance requirements. Our teams leverage a combination of analytics and technology to enhance efficiency and effectiveness of the client’s governance, risk and compliance programs. WNS deploys specific domain experts in areas such as anti-money laundering or Solvency II and experts on analytical tools such as SAS, SPSS and R to enhance the overall effectiveness of the solution.


Governance, Risk and Compliance (GRC) can be embedded as a part of the overall solution for the outsourcing program through a set of dedicated personnel outside the core operations to ensure independence and provide transparency to clients. The dedicated personnel also work closely with the client’s risk management and / or audit teams to ensure independent reporting and adherence to the client’s risk management and audit policies.


WNS has the ability to scale GRC programs in accordance with client-specific requirements. We can deploy special teams at short notices for temporary periods to meet urgent regulatory compliance requirements.

" WNS has been a trusted partner for us beyond mere transactional BPO services. Over the years, WNS has helped us streamline processes and drive best practices across our F&A function. "
Louis Profumo

CFO, Church's Chicken

A ‘Leader’ in NelsonHall Mortgage/Loan BPO NEAT Rankings: Mortgage Loan Default Management - 2015
Governance Consulting

A logical approach to adopting any enterprise-level or operational risk management framework is to establish a robust governance structure. A well-designed governance structure enables smooth implementation of the underlying framework, and brings clear accountability and responsibility of stakeholders. It also facilitates regular monitoring of the health of the process. WNS’ corporate governance consulting enables clients to adapt to regulatory requirements as well as international best practices across diverse areas such as:

  • Enterprise risk management
  • Operational risk management
  • Business continuity management
  • Information security

The nature of services includes:

  • Diagnostic assessment to evaluate the current structure of organization, nature of policies and processes vis-à-vis the regulatory compliance requirements and / or international best practices
  • Independent identification of key risks and controls based on the project scope and build a risk / control register
  • Design policies covering governance structure, underlying functions, roles and responsibilities of various stakeholders, monitoring and controlling factors such as limits as well as reports
  • Conduct workshops for risk identification and assessment across processes
  • Design and implement the monitoring and control framework, including management reporting, independent transaction audit and key metrics monitoring using analytics
  • Support deployment of third-party technology solutions to facilitate the governance and monitoring process

We work with diverse corporates to design the enterprise risk management framework as per international best practices. Our corporate governance consulting services have helped various financial institutions and corporates design their operational risk management framework. We have also lent support to their regular monitoring and reporting requirements. Business continuity and information security are an integral part of outsourced processes for most clients that we engage with. For such clients, we help with designing the policy and procedural framework for their enterprise-wide operations.

The teams comprise professionals in aspects of risk management, regulatory compliance as well as information security audit.

Risk Analytics Services

Planning for foreseeable risks and being prepared for the unforeseeable ones are critical success factors of any business. Informed decision-making is possible only through diligent and continuous risk analytics of the business and operational information, apart from macro-economic variables.

WNS’ risk analytics services combine a client organization’s business and regulatory needs to generate insightful analytics and management reporting in areas such as:

  • Credit risk modeling, including scorecard development and validation, estimation of risk parameters such as probability of default (PD), loss given default (LGD) and exposure at default (EAD) as well as economic capital modeling
  • Investment risk analytics, including valuation and pricing support, value-at-risk modeling, financial research and fraud detection as well as credit and equity research
  • Collection analytics, including design of collection scorecards, behavioral modeling and collection strategy
  • Fraud analytics to detect fraudulent insurance claims, identity frauds, fraud rings, credit card frauds, mortgage frauds as well as designing of predictive scorecards, based on trends and patterns
  • Operational loss modeling to predict likely operational losses based on assessment of likelihood and severity of operational losses

We have worked with some of largest insurance companies in risk management consulting to facilitate detection of fraudulent claims, based on a predictive model designed using statistical analysis. In addition, we have also worked with multiple banks to design credit scorecards to facilitate decision-making. Leading airlines have partnered with us to detect credit card frauds, using a combination of analytical, voice and data services. We are also engaged by leading manufacturing and service companies to design models to predict the propensity to pay as well as design collection models for their customers and distributors.

The teams comprise experts in risk management, risk analytics, data mining as well as primary and secondary research. The analytics teams comprise experts on analytical platforms such as SAS, Matlab, SPSS, and the likes, based on individual client preference and requirements.

Regulatory Compliance Services

A critical component of risk management services is regulatory compliance across diverse areas. With the growing instances of slippages in corporate governance, frauds and service lapses, there is an increasing focus on risk management and compliance management by regulatory authorities. While the criticality of regulatory compliance is the highest for a financial institution, it is increasingly becoming imperative for non-financial institutions to ensure adherence to applicable laws and regulations.

WNS’ compliance services ensure strict regulatory compliance of client businesses with minimal incremental costs. In addition, our expertise of operating under diverse regulations provides valuable insights to clients in adopting and implementing regulations such as:

  • Sarbanes Oxley Act compliance audit (SOX)
  • Solvency II
  • Basel II and III
  • Dodd-Frank Act
  • Country-specific regulations, including those prescribed by Financial Conduct Authority (FCA), Prudential Regulation Authority (PRA), Office of Comptroller of Currency (OCC), Securities Exchange Commission (SEC), Australian Prudential Regulatory Authority (APRA) and so on

WNS compliance services cover the entire value chain:

  • Data gap analysis, extraction and preparation
  • Workflow designing for monitoring and reporting
  • Generation of timely regulatory reports and management dashboards
  • Independent compliance audits
  • Training and knowledge-sharing on implications of regulatory changes
  • Maintenance of information repository for regulatory audit support

We have supported regulatory compliance requirements of leading financial institutions in areas as diverse as Solvency II, OCC, FCA, PRA, Basel II, FCRA, etc. In addition, we also work with large corporates on facilitating SOX compliance audit requirements through process documentation, independent control testing as well as training and knowledge-sharing.

Audit Services

Internal audit has been integral part of organizations for several years now. With the growing complexity in business environment, the role of internal auditors has also evolved. Traditional auditing techniques based on random samples at annual or higher frequencies and pre-defined audit templates, although prevalent, have been found to be only partially effective in identifying potential operational risks and control weaknesses. With innovations in technology and improved analytical capabilities, it has become imperative for organizations to adopt advanced analytical techniques to enhance their audit effectiveness.

WNS provides a team of Certified Public Accountants or equivalent, who work independently with the clients’ internal audit units to conduct transaction and process-level audits. In addition, we also have a team of Certified Information Systems Auditors or equivalent, to facilitate audits on information security measures at client organizations and / or independent units. We also conduct independent audits on workplace safety and infrastructure risks, which are critical for the client’s business continuity planning. Our auditors leverage advanced analytical tools to facilitate continuous transaction monitoring as well as key risk indicator monitoring, thereby enabling pro-active control measures.

In addition, our audit team conducts thematic audits on areas such as:

  • Sales process effectiveness
  • Budgeting and management of information process
  • Treasury and foreign exchange management process
  • IP protection / infringement process
  • Data privacy / protection process
  • Contract compliance assessment

We have worked with some of the leading financial institutions in conducting transaction-level audits to ensure that their departments adhere to internal policies and regulatory compliance requirements. In addition, every client process managed by us is independently audited to ensure adherence to contractual obligations as well as to minimize risks with operational risk management.

The audit teams are experts on audit tools such as ACL, which facilitates analytics-based audits, thereby enhancing overall efficiency of the audit process.

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