GEN AI Capabilities
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Report

Generative AI in CXM: Assessing Enterprise Readiness for this Disruptive Transformation

With its potential to transform Customer Experience Management (CXM), interest and investment in Gen AI is surging. Read our report to see how CXM, digital transformation and innovation leaders from across 200 companies are overcoming challenges and harnessing its benefits.

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Democratizing Gen AI: A Reality Check for Business Transformation

In our market impact report with HFS, we share five key insights from enterprise leaders on navigating the Gen AI revolution – examining its shifting role from enhancing efficiency and productivity towards delivering profitable growth and new value.

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Report

Understanding the Future of Enterprise Data & AI

As advanced data, smarter analytics and Gen AI take every industry by story, there are still endless questions and complexities. See how 100 cross-industry leaders are capitalizing on the opportunities, and managing the risks, in our WNS-Corinium Intelligence Global Survey.

Our GenAI Models
in Action

  • ML models integrate with Gen AI to enable healthcare companies to quickly review medical history and lab results, accurately generate medical summaries, offer diagnoses and identify the relevant medical codes instantaneously.

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  • An advanced NLP model that’s ingested with insurance domain knowledge to pinpoint subrogation opportunities and total loss cases with unrivalled accuracy. Meanwhile, Gen AI-powered recommendations recommend optimal next-steps.

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  • A next-gen knowledge engine addressing the complexities of the travel domain pairs up with Gen AI to provide instant, tailored customer responses. All with improved accuracy and efficiency, to enhance experiences.

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  • Enhance customer due diligence with a Gen AI-powered solution that scrapes online platforms for credible, customer-relevant news and updates. It measures potential adverse impacts and generates concise, contextualized reports for financial crime and compliance analysis.

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  • 01 Medical Summarization
    • ML models integrate with Gen AI to enable healthcare companies to quickly review medical history and lab results, accurately generate medical summaries, offer diagnoses and identify the relevant medical codes instantaneously.

      Watch video

  • 02 Subrogation
  • 03 Knowledge Assistant
  • 04 Adverse Media Screening

Use Cases

Artificial intelligence, real-world applications. Explore our use cases to discover how we
bring Gen AI to life across industries and functions.

Contract Management

With Gen AI, you can gain insights into contract terms, identify potential risks and opportunities, and easily see ways to optimize a contract.

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Vendor Management

Use Gen AI to communicate with suppliers, answer RFPs, negotiate terms and provide feedback.

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Optimize Content Capture

Quickly and easily summarize internal documents, customer conversations, reports and reviews.

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Elevate Customer Service

Gen AI-powered chatbots can quickly retrieve answers from trusted sources, like internal documents, knowledge bases and past transactions.

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Synthetic Data Generation

Free up team members and use Gen AI to paraphrase content for social media. Or to conduct customer sentiment analysis for better performance.

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Logistics and Operations

Track patterns in revenue leakages, delivery times and quality issues.

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Complaints Management

Classify claims, map to SOPs and provide responses to better equip teams – and ensure fast resolution for customers.

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Cognitive Research Assist

Improve research quality for faster resolutions and clear next-steps.

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Adverse Media Screening

Evaluate flagged transactions and customer data from multiple sources to automatically identify risks.

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Vehicle Condition Reporting

Analyze images, data and history, automate reports and create virtual simulations to expedite claims processing.

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Cognitive Risk Assistance

Automate risk assessments, conduct research, extract details and generate appropriate responses.

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Journal Entry Anomaly Detection

Classify journal requests, generate rules and perform anomaly checks – all with high accuracy and efficiency.

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Augment Customer Experience Services

Summarize and analyze conversations, and generate training and feedback to elevate experiences.

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Automate Code Generation

Produce code and identify possible issues to improve quality and developer productivity.

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WNS Differentiators

Domain Expertise and Strong Analytics / AI Foundation

News, Views & Insights

Fresh perspectives on Gen AI.

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Keshav Murugesh
Group CEO
Driving Industry Transformation with Gen AI
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Sanjay Jain
Chief Business Transformation Officer
Exploring the Two Facets of Gen AI
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Adrian McKnight
Chief Digital Officer
Unlocking Real Outcomes with GenAI
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