The retail industry has probably witnessed the biggest transformation ever with the world of brick and mortar significantly paving way for a much more complex and agile digital world! The challenge of having to manage in-store and online experience seamlessly along with delivering a personalized customer experience at every touch point keeps almost every retailer awake.

Among other things, they require efficient supply and distribution networks to anticipate and keep up with customer preferences, and manage anytime-anywhere delivery in order to maintain sticky revenue streams and brand loyalty.

WNS’ end-to-end Business Process Management (BPM) services help retailers keep pace with a changing world. Our solutions enable providing a consistent shopper experience despite the proliferation of devices and channels. WNS partners with retailers to navigate through the data deluge and make informed decisions in real-time. Retailers turn to us to combat intense margin pressures and drive smart growth strategies.

WNS’ CRM Analytics solution helped generate additional revenue of several million dollars through a well-manag..
WNS’ FP&A helped reduce food costs by 2% and improved process efficiency saved an additional USD 800,000.
WNS helped forecast demand accurately, which reduced forecast errors by 40%, and helped the client save an est..

The WNS Advantage

Comprehensive service offerings

Our end-to-end offerings cover the entire value chain and make it easy for clients to engage with us as a one-stop solution provider for all retail functions.

Platform-agnostic and customer-centric solutions

Our modular solutions customized to client requirements are platform-agnostic, leveraging their existing investments. WNS’ solutions are geared to help global clients maintain incisive focus on customer needs, while driving process excellence across the value chain.

Global delivery network

WNS’ global delivery network provides the right blend of offshore, nearshore and onshore delivery to optimize service and price mix to client needs. The delivery centers use common methodologies, tools and assets to deliver services seamlessly to clients.

" WNS has been a trusted partner for us beyond mere transactional BPO services. Over the years, WNS has helped us streamline processes and drive best practices across our F&A function. "
Louis Profumo

CFO, Church's Chicken

A ‘High Performer’ in HfS Research’s HfS Blueprint Report: Retail Operations – 2014
WNS Analytics Decision Engine (WADE)SM WADESM is an award-winning solution that leverages virtualization to harmonize disparate silos of transactional data to drive strategic business intelligence. DEEP DIVE
ProGenieSM ProGenieSM or ‘proactive Genie’ is a customized Web plug-in to enhance real-time customer engagement, identify needs and proactively offer recommendations and/or connect the visitor to customer services through chat, email or call. DEEP DIVE
WNS Service and Sales Center of Excellence (CoE) The CoE is an analytics-led offering that integrates multiple sales channels including phone, e-mail, social media and chat along with customized recruitment, governance and training models.
Live Chat Support WNS delivers custom live chat programs with embedded analytics to deliver better service and provide quicker turnaround time. Live Chat positively impacts purchase decisions utilizing a lead-to-buy approach.
Social Media Integration WNS enables clients to develop social sales and service strategies and frameworks. Our social media tools offer a strong analytical package, multi-lingual capabilities with a single user interface to manage multiple social accounts and provide complete flexibility for customization.
Smart Strategy Solutions WNS Smart Strategy solutions enable retail and CPG companies to develop market entry strategies, and provide consumer and market insights, and innovation strategies that optimize market spend. These solutions include the award-winning proprietary analytics platform, WNS Analytics Decision Engine (WADE)SM .
Customer Service Solutions The WNS Next Gen Customer Service solutions help retailers offer a seamless multi-channel end-customer experience. It enables companies transition customers seamlessly from social network to Web chat to voice to Website to match the customer's preference or the most effective resolution mechanism. It also helps push resolutions proactively to all channels, including social media, websites and YouTube, and support new channels and store brands through a scalable solution.
Supply Chain Solution The WNS Retail Supply Chain solution helps clients build collaborative and agile supply chains to rationalize costs and manage global demand. The solution provides a platform for retailer-supplier collaboration and retail execution management. WNS' solution helps in supply chain orchestration – global trade shared services, trading partner helpdesks and logistics.
Revenue Management Solution The WNS Revenue Management solution enhances revenues and profit margins with process excellence and intelligent platforms. It includes advanced price sensitive forecasting, demand forecasting, analytical services, and asset and pricing optimization that work towards maximizing profits. The WNS solution offers transaction and interaction-based campaign strategies and loyalty management programs. It helps clients with better credit control and collections.
Back-office Solutions The WNS One Global Back-Office solution addresses client needs to reduce costs by providing end-to-end low cost shared services for transactional processes and virtual Centers of Excellence (CoE) for specialized services (Tax, Internal Audit, IT Architecture, etc.). It enables simplified, shared global self-service organization model with local business partners for F&A, HR, IT and indirect procurement.

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