Hypersurge | Business Process Management During Crisis | Customer Experience

SHOWCASE

"We have seen great success with WNS’ Sales COE framework, increasing our revenue in this area by 166% from time of implementation. This is a fantastic value added service that WNS has provided, as it has not only increased our acquisition and revenue numbers but has also improved the quality of conversations with our customers."

－ Matthew Sabin, Customer Experience & Call Centre Relationship Manager, ARE Media

"COVID-19 has brought significant changes to our business. We had to adapt to continue serving our customers as per their expectations and WNS has been a huge part of this. This is a result of our four years of partnership, mutual appreciation and deep understanding of each other's business processes and domain knowledge."

－ Nick Haslehurst, Moneycorp

“Passion for Helping Customers”

“Commitment & Resilience”

“Health & Safety, Paramount”

“Outstanding & Seamless”

“A Strategic Partner”

“A Trusted Partner in Tough Times”

“Outperformance Through Collaboration”

“Can-do Attitude”

“Thank You for Keeping Our Business Alive”

“A Great Win During Tough Times”

“Agile & Flexible”

“Uninterrupted Service During Tough Times”

“Working together for Seamless Operations”

How We Helped Clients Navigate a Global Storm Successfully

Banking & Financial Services
Betting Big on Agility & Accuracy

Energy & Utilities
Digital Dexterity & Resilience Helped Us Reboot CX with Speed & Scale

Healthcare
Tuning the Digital Chord for a ‘Sound’ Performance

Human Resources
Hiring in the New Normal: A Digital Transformation Story

Insurance
Pivoting to a New Business Model in ONE Day

Insurance
Empowering a Distributed Workforce to Navigate a Crisis

Insurance
Living the Brand Promise, Even in a Crisis

Insurance
Insuring Against a Pandemic with Accelerated Recovery & Resilience

Insurance
Navigating the New Contours of Business with an Agile Partner

Life Sciences
Plan Meticulously, Execute Rigorously

Media & Entertainment
We Did Not Miss a Beat as We Helped Close the Year on a High Note

Media & Entertainment
Racing on the Digital Highway to Total Recovery

Retail
Unlocking New Frontiers of Growth with Agility

Shipping & Logistics
When Digital Acceleration Meets Domain Excellence, Nothing Seems Like a Crisis

Travel & Leisure
Up, Close & Personal: Creating Closer Traveler Engagements

Travel & Leisure
No ‘Distancing’ with Revenues — in the Air or on the Ground

Travel & Leisure
Our Client’s Brand Promise Was Connected Systems, It Was Ours Too!

Travel & Leisure
We Enabled Bringing Every Airline Passenger Back to the Family

The CEO Perspective

Keshav shares his perspectives on a range of topics, right from navigating COVID-19, leadership amid crisis, changing contours of IT/BPM to future of work and upskilling.

vid-1

Keshav Murugesh on Managing Asia CNBC

NYSE

Keshav Chats with Judy Khan Shaw on NYSE Floor Talk

video-2

Keshav Murugesh in Conversation with Dr. Ajay Bhushan Pandey at Harvard India Conference 2018

vid-3

Keshav Murugesh on ET Now's Inspiration

vid-4

Digitization & Growth

vid-5

Clients Will Want Solutions to Reduce Their Costs: Keshav Murugesh

In an interview with Mint, Keshav talks about new avenues of demand for BPM sector along with blending of work-from-home.

vid-6

What Does “Being Digital” Mean in a Post-digital Era?

In an article published on Quartz, Keshav talks about how “being digital” is no longer a compelling differentiator and what will digital look like in a post-digital world.

Enabling Businesses to HyperLead Across Industries

Banking and Financial Services

Consulting and Professional Services

Consumer Packaged Goods

Media and Entertainment

Travel and Leisure

Utilities and Energy

Shipping and Logistics

Telecommunications

Global footprints of diversity.
Collaborative handshakes of inclusivity.

Across the world, we engage clients, employees and partners
to co-create a future of exciting possibilities.

North America

New Jersey

15 Exchange Place, Jersey City, New Jersey 07302.

United Kingdom

London

Malta House, 36-38 Piccadilly, London, W1J 0DP.