WNS (Holdings) Limited (NYSE: WNS) is a leading global Business Process Management (BPM) company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Healthcare, Insurance, Manufacturing, Media and Entertainment, Professional Services, Retail & Consumer Packaged Goods, Telecom and Diversified Businesses, Shipping and Logistics, Travel and Leisure and Utilities. WNS delivers an entire spectrum of business process management services such as customer care, finance and accounting, human resource solutions, research and analytics, technology solutions, and industry-specific back-office and front-office processes.
We enable our clients to OUTPERFORM by transforming their business processes with domain expertise, partnership approach and global delivery capability.
Deep Domain Expertise: BPO services truly improve business performance only when they are combined with industry intimacy. We have built strong capabilities in industries such as Travel and Leisure, Banking and Financial Services, Insurance, Transportation, Manufacturing, Utilities, Healthcare, Consumer Goods, Retail and Professional Services. We match capabilities of our employees with clients’ requirements by putting our employees through trainings and certifications.
Partnership Orientation: As a BPO service provider, it is important to establish a seamless structure where there is alignment of interests between the provider and the client. At WNS, the interplay of quality, satisfaction and economics is managed thoughtfully and aggressively through contracts, which balance ownership and control with risk and reward. We structure financial models that best respond to the stage of the relationship—transition, stabilization, continuous improvement—and our clients’ goals for the relationship.
Global Delivery Capability: Our clients’ enterprises are global. BPO services need to have global delivery capabilities, often with proximity to clients’ key business units. The WNS Global Delivery Network responds to needs for language, cultural alignment, redundancy and 24/7 operations. Across our global delivery centers, employees use common methodologies, tools and assets to deliver services seamlessly to clients. Access to the WNS Global Delivery Network also creates a scalable and flexible network that allows clients to tap the right skills and services at the right price wherever they are available: onshore, near-shore or offshore. Our priority is to expand this global delivery network to serve the ever-changing business needs of our clients.
WNS believes that BPO benefits go beyond operational efficiency, merely satisfying service-level agreements and lowering costs. In a dynamic business environment, where increasing globalization challenges business viability and growth, companies should expect BPO service providers to drive greater strategic effectiveness and business value beyond the scope of the agreement. WNS is geared to offer clients what they need in this current business environment with flexibility and innovation in pricing and engagement models.