Data and analytics are fueling revenue growth and resilience for the insurance sector. The importance of data and analytics can be gauged by the fact that 66% of insurance decision-makers identify ‘becoming more insights-driven in business decision-making’ as a critical priority. A significant percentage are building a unified customer view and enhancing functional analytics capabilities. They are also looking to build predictive analytics capabilities. Notably, the sector is taking small but important strides towards cloud-based analytics capabilities.
Source: Forrester study
commissioned by WNS