The WNS Advantage
WNS’ order-to-cash solution reduces administrative costs in the DME
revenue cycle by over 40 percent. We have connected health solutions
such as patient portals and preferred engagement models that are part of
our customer interaction services. Our analytics-embedded solutions
provide better business and market insights to companies. With a pulse
on the changing regulatory requirements, we have flexible engagement
models that enable our clients to be agile and profitable.
Domain Expertise
WNS has more than 2,000 healthcare associates across multiple
locations with proven domain competence. The team includes AAPC
certified coders, doctors, nurses, clinical specialists and other
experienced healthcare professionals. Our associates possess strong
operational knowledge of all major products (Facets / QNXT, Mckesson,
Cerner, EPIC, Lawson). They are also familiar with statutes and
regulations (HIPAA, 5010 / ICD 9 & 10) and healthcare data sources
such as IMS Health, Factiva and ClinicalTrials.gov.
Order-to-Cash Services
WNS’ order-to-cash platform provides end-to-end solutions in
contract management, order management and fulfillment, invoicing /
billing, accounts receivable, customer service, reporting / analysis. We
have improved the sales support and customer satisfaction by 15-20
percent for our clients. Besides bringing down the percentage in order
hold-up and customer complaints, we have also reduced bad debt and
improved collections for clients.
Supply Chain Management
WNS has helped minimize supply chain disruptions and improved
customer satisfaction for DME manufacturers across the globe. In supply
chain management, our solutions subsume supply chain planning and
forecasting, strategic sourcing and procurement, fulfillment services
and after-sales services.
Rebates Management
WNS’ rebates management transformation framework helps
standardize, improve and transform processes for DME manufacturers.
Using the framework, we enable accurate and on-time processing of sales
tracings and rebates claim to avoid revenue leakage. We also streamline
the uploading process by reducing manual work and utilize sales tracing
for planning, forecasting and pricing analysis.
Embedded Analytics
Our innovative solutions are embedded with analytics and
combine industry best practices and proprietary tools and methodologies
to improve patient satisfaction and reduce operational costs. Our
integrated sales force effectiveness consulting solution enables clients
to analyze the profiles of their customers and segments. It helps
design sales territories, and analyze and optimize customer coverage.
Our business intelligence services cover data acquisition and
integration, data enrichment and cleansing, database development and
management and dashboard design, development and automation services.
Technology Platform
WNS’ cloud-based DME technology platform is a single platform
that unifies work across client processes. The multi-channel enabled
platform provides business insights and improved management visibility
and control. It has a sophisticated architecture and features add on
portals that provide the overall status on bills / claims / invoices to
ambulatory service providers / patients.