As patients demand more than just quality clinical care, healthcare providers are under pressure to offer better services. This has also triggered the need for improved health management programs to ensure enhanced operational efficiency and patient care. Additionally, ICD-10 mandates are driving providers to adopt a customer-centric culture. They are, therefore, looking to ensure superior patient care while optimizing costs, running efficient processes and meeting regulatory requirements.
WNS’ Business Process Management (BPM) provides an array of healthcare offerings that cater to the needs of healthcare providers. This includes physician groups, hospital systems, academic medical centers, Durable Medical Equipment (DME) manufacturers and providers of hospital supplies. Our services enable our clients to manage critical healthcare processes from billing to patient care. We enable healthcare providers to deliver the best experience to patients, improve productivity and reduce costs. The services we offer include mailroom operations and data conversion, pre-services, charge preparation, accounts receivable management, and practice and care management.