April 17-18, 2019
Location: San Francisco, California
Topic: Are you Listening? The Voice of the Customer in User Experience
About this Event

There has been a paradigm shift in the way users interact with a company, product or service. The ISG CX-UX Summit is aimed at bringing together professionals across industries to explore which innovative techniques and future technologies can be best harnessed to effectively listen to this new-age customer, and tailor their brand’s customer and user experience strategies. To know more about the event, click here.

Why you should attend

Vineet Srivastava, Vice President - Operations & Client Services, WNS will participate in the panel discussion -- ‘Are you Listening? The Voice of the Customer in User Experience’ -- on Thursday, April 18, 2019 at 10:45 AM.

The panel will discuss the importance of social listening by organizations to enhance user experience; and will deliberate on how companies can harness emerging technologies to track the Voice of Customer (VOC) in their functions and transform their businesses.

The panel will include:

Speaker: Larry Danna - Partner, Global Consumer Goods & Retail Practice, ISG

Co-panelist: Katrina Schiedemeyer - Voice of Customer Leader, Oshkosh Corporation,
Vanessa Hannay - Senior Strategist, Customer Success, Muck Rack

WNS at the ISG CX-UX Summit

WNS is a sponsor at the ISG CX-UX Summit. We are a leading Business Process Management company. WNS combines deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with 350+ clients across various industries.

Our advanced Customer Focused Services empower businesses to offer best-in-class Customer Experience across the value chain by leveraging domain, process maturity models, analytics, technology and omni-channel digital stack. WNS’ Digital Customer Experience practice is underpinned by our robust CX Center of Excellence approach, operational expertise, outcome-based engagement models and digital-ready talent. Our end-to-end services span multiple channels including voice, e-mail, chat, social media, SMS, Virtual Assistant, IVR, white-mail, fax, website and mobile to offer solutions for brand reputation management, customer journey mapping, user experience etc. Know more

Meet our domain experts at the innovation stand at the ISG CX-UX Summit to know more about us and about how we can successfully partner with you and co-create a delightful experience for your end-customers.

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