Vineet Srivastava, Vice President - Operations & Client Services, WNS will participate in the panel discussion -- ‘Are you Listening? The Voice of the Customer in User Experience’ -- on Thursday, April 18, 2019 at 10:45 AM.
The panel will discuss the importance of social listening by organizations to enhance user experience; and will deliberate on how companies can harness emerging technologies to track the Voice of Customer (VOC) in their functions and transform their businesses.
The panel will include:
Speaker: Larry Danna - Partner, Global Consumer Goods & Retail Practice, ISG
Co-panelist: Katrina Schiedemeyer - Voice of Customer Leader, Oshkosh Corporation,
Vanessa Hannay - Senior Strategist, Customer Success, Muck Rack
WNS at the ISG CX-UX Summit
WNS is a sponsor at the ISG CX-UX Summit. We are a leading Business Process Management company. WNS combines deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with 350+ clients across various industries.
Our advanced Customer Focused Services empower businesses to offer best-in-class Customer Experience across the value chain by leveraging domain, process maturity models, analytics, technology and omni-channel digital stack. WNS’ Digital Customer Experience practice is underpinned by our robust CX Center of Excellence approach, operational expertise, outcome-based engagement models and digital-ready talent. Our end-to-end services span multiple channels including voice, e-mail, chat, social media, SMS, Virtual Assistant, IVR, white-mail, fax, website and mobile to offer solutions for brand reputation management, customer journey mapping, user experience etc. Know more
Meet our domain experts at the innovation stand at the ISG CX-UX Summit to know more about us and about how we can successfully partner with you and co-create a delightful experience for your end-customers.