A well-planned and effectively managed transition is the cornerstone of any outsourcing relationship. It helps to set vision for an engagement, delivers business value and transforms operating environments. A well-executed transition helps clients to focus on business priorities and implement optimum operating models that unlock additional value beyond cost reduction and process standardization.
At WNS, our transition approach is structured to deliver great business outcomes by:
- Ensuring minimum risk and rapid migration of services to build optimum delivery models
- Enabling efficient ramp up with minimal disruption to existing business, metrics, customers and suppliers
- Effecting seamless change management of transformative tools and technologies
- Efficiently managing incumbent governance for issue-free change management
Transitions at WNS are planned and delivered using clear and well defined project plans which are aligned to our clients’ business objectives and optimized for high speed and low risk. All activities and related aspects of the transition are managed by dedicated transition managers who lead multi-functional teams drawn from business operations, training, quality assurance, technology, recruitment, HR, facilities and compliance.
At its core, all aspects of the transition journey are governed by EnABLE, our proprietary transition methodology and toolkit, which has been tested and evolved over 20 years. EnABLE embeds diligent multi-level governance, superior visibility and transparency, uncompromising flexibility, and meticulous compliance across the entire transition lifecycle. We have transitioned more than 4,000 FTEs per year with a 99 percent on-time performance and 80 percent of SLAs met within four weeks of beginning ‘live’ work.
The WNS Differentiators
Our best practice of ‘early transition voice of customer’ identifies and addresses all opportunities to outperform on the client’s objectives and success criteria. Our average customer satisfaction score of 8.6 / 10 and NPS score of 68 demonstrates our unflinching commitment to our customers.
Our multi-level governance approach ensures that transition reviews are conducted at all levels right up to the COO. Risks are assessed and proactive support is provided to transition teams to achieve clients’ objectives.
Strong Leadership and Experience
We have a robust and mature transition methodology with a 20+ year track record of proven success in managing and delivering transitions from clients and major incumbent players.
Our team of skilled transition managers operate from all our major global delivery locations. Our agile and instantly deployable team is always available for clients’ specific needs.