Drive Profitability by Transforming the Order-to-Cash Cycle

An agile Order-to-Cash (O2C) cycle tops the CFO’s agenda today as it impacts all functions and aspects of a business. Transforming the O2C process is a high-impact way for organizations to address competition, increase revenue and margins, reduce risk and ensure a healthy working capital. This is easier said than done as O2C operations are highly complex, involving cross-functional and multi-layered business areas that require meticulous design and change management support.

WNS combines our process know-how and industry expertise with partner products such as HighRadius, Salesforce.com and coAction to deliver O2C software-as-a-service, as a part of our end-to-end Finance and Accounting solution suite. The solution standardizes the O2C process as per industry leading practices, reduces inefficiencies to improve revenues and profitability, and offers Cloud as well as on-premise deployment options.

Key Features

  • The customer portal enables easy viewing of orders, invoices, and task / communication management for enhanced transparency
  • The cash applications provide the ability to import invoices, orders and customers / bank advices. Fuzzy logic enables matching of invoices with advices, thereby driving improved efficiencies
  • The approval workflows enable management of collections and dunning letters for increased cash flows
  • The solution supports helpdesk e-mail management, enabling superior customer experience

Key Benefits

  • Increased agility, propelled by Cloud-based solutions with programmable logic that enables plug and play integration
  • Latest technology features for social and mobile integration, along with data visualization and analytics capabilities
  • Superior security and proven reliability
  • High configurability, enabling auto upgrades and real-time failover with high reliability
  • On-demand scalability, supported by flexible infrastructure that can scale in real time


  Leading medical devices company partners with WNS for end-to-end O2C lifecycle management, increasing productivity and expanding business further

Scope of Engagement

  • Centralized, end-to-end solution for order-to-cash management, including order creation, fulfillment, tracking, invoicing, billing and collections
  • Customer grievance handling and after-sales support

Business Benefits

  • Increased productivity with an optimized O2C cycle
  • Delivered qualitative as well as quantitative improvements in customer satisfaction, SLA adherence, service quality and compliance
  • Simplified order placement and management by enabling customers to create their own login on client website to place orders, check order status and make payments online
  • Ensured timely and efficient handling of billing-related queries such as pricing, non-receipt of invoice, request for duplicate invoice, etc.
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