Flight disruption is the biggest cause of inconvenience and dissatisfaction for air travelers. Disruptions may lead to operational hazards, reduced profit margins and erosion in brand equity and passenger loyalty for airline companies. An airline loses approximately USD 1 million for every four long haul delays exceeding 4 hours with an average passenger load of 300*. Despite such colossal losses, in terms of money and brand equity, most airlines have not been able to resolve this raging issue due to the lack of an efficient integrated solution until now.
But, the wait is finally over ... WNS is launching RePAXSM - a fully automated, on-demand solution to help airlines manage flight disruptions better, with minimal manual intervention. This breakthrough 'Flight Disruption Management' solution runs over the airline's reservation system, and pre-empts the domino effect of a flight disruption, managing the situation seamlessly - from informing the passenger and airline authorities about the disruption (almost real-time), prioritizing and re-booking passengers to processing refunds and reserving hotels for eligible passengers!
The RePAXSM solution ensures 25 times faster re-booking compared to the manual process. It significantly reduces re-booking time from 4-5 hours per flight to 45 minutes, which means one can re-book a flight carrying 180 passengers in just 45 minutes!
*As per WNS' analysis of EU routes