With the growing complexities of back-office operations in the travel sector, the competitive edge is being defined by speed-of-service at the right price, without loss of revenue. Hence, it is imperative for travel companies to implement robust transaction processes, drive real time customer communication, and track fraudulent transactions.

A key barrier to achieving these goals is the people-intense mid- and back-office processes, built on legacy systems. Furthermore, the global distribution and passenger service systems (GDS / PSS), structured around First-In-First-Out (FIFO) mode, make it difficult to quickly prioritize and deliver on transactions.

QbaySM, a proprietary and industry recognized automated queue distribution and workflow management solution from WNS, empowers floor supervisors and process managers to improve operations, minimize costs and enhance customer service.

The solution is a fully automated, hosted workflow management platform for multi-location.

Q-bay

Key Benefits Delivered:

  • Improvement in process efficiency by 20 percent
  • Reduction in cost of service by 15 percent
  • A 360 degree view of PNR status and agent activities for effective performance management
  • Improved service levels with clear visibility into agent productivity and operational issues
  • Reduced average handling time and increased agent efficiency
  • Ensure continuous process improvement through accurate trend identification

To meet our domain consultants or for a complimentary demo session, please write to us at marketing@wns.com

"Over the last five years, WNS has operated as an extension of our business, demonstrating a strong commitment to our success, and we look forward to expanding our partnership. "
Steen Wulff,

Director of Passenger Revenue Accounting, SAS Airlines

WNS Named in CIO Review's '20 Most Promising Travel and Hospitality Service Providers 2015'
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