With the growing complexities of back-office operations in the travel sector, the competitive edge is being defined by speed-of-service at the right price, without loss of revenue. Hence, it is imperative for travel companies to implement robust transaction processes, drive real time customer communication, and track fraudulent transactions.
A key barrier to achieving these goals is the people-intense mid- and back-office processes, built on legacy systems. Furthermore, the global distribution and passenger service systems (GDS / PSS), structured around First-In-First-Out (FIFO) mode, make it difficult to quickly prioritize and deliver on transactions.
QbaySM, a proprietary and industry recognized automated queue distribution and workflow management solution from WNS, empowers floor supervisors and process managers to improve operations, minimize costs and enhance customer service.
The solution is a fully automated, hosted workflow management platform for multi-location.