As the global demand for travel and leisure services grows, the industry must keep up with customer expectations in a digitally connected world. In response, companies are being compelled to create new business models to improve customer satisfaction while balancing costs. Stricter environmental regulations, talent management and the need for entering new markets are merely some of the many imperatives for travel and leisure companies.

As one of the world’s largest travel Business Process Management (BPM) players, WNS partners with globally leading travel and leisure companies to face challenges with business process transformation spanning major aspects of their business. Our solutions span core to non-core functions for companies in this industry, driving business outcomes such as building sustainable customer relationships, improving operational efficiencies, adopting new technologies and entering new markets. We combine our solutions with deep domain expertise and experience to deliver a profound bottom-line impact on the business.

Travelocity countered dipping online revenues by building a robust offline channel through WNS’ proprietary Sa..
A leading travel and leisure company providing timeshare properties teamed up with WNS to improve the impact o..
The client partnered with WNS to significantly improve its cash collection and scale down its provision for ba..
Related To: Travel

The WNS Advantage

Domain Depth

With our large global talent pool of experienced professionals with deep travel and leisure domain knowledge, we offer clients the right skills to meet and exceed their business goals. Our expertise and experience help us offer industry best practices, insights and deep expertise to enable travel and leisure companies achieve efficiency in operations and process excellence.

Integrated Solutions

Our solutions also include both diagnostics for business, process and technology as well as their implementation. This unique combination of integrated solutions ensures that we are able to deliver outcomes that clients desire to outperform competition.

Scale and Global Delivery Footprint

Our delivery capabilities combine global reach, width and depth of domain expertise, and Build-Operate-Transfer (BOT) services to provide multiple strategic sourcing options. With our offshore, nearshore, onshore delivery formats, our clients get an optimized blend of right price and service. Additionally, our industry leading service models bundle world- class service delivery infrastructure with multi-tenant managed software, thereby converting fixed costs into variable costs.

Center of Excellence

Our Center of Excellence (CoE) brings together our talent pool with the right domain skills, embedded analytics, and the capabilities to build and implement transformation solutions. The CoE enables us to drive our clients’ cost-saving initiatives into both cost and revenue optimization modes.

Flexible and innovative pricing models

We offer innovative pricing models to suit diverse needs across varied outsourcing maturity stages to deliver incremental value. Our extensive suite of services are offered on subscription and outcome-based models, in a shift away from the legacy FTE model, to minimize overall cost of conducting business.

Service Offering Breadth

Clients can expect best-in-class services across every part of their operational chain. Our industry and domain-specific next generation robotics and technology tools enhance productivity, standardize disparate processes, overcome business cycles and optimize costs. Our service offerings, multi-modal delivery capabilities and best practices that leverage inter-industry and cross-functional capabilities and benchmarks help accelerate our clients on their journey to outperformance.

" We chose WNS because of their deep understanding of the travel industry, strong customer care capabilities, insightful customer analytics, and their global delivery footprint "
Steven Sickel

Senior Vice President for Distribution and Relationship Marketing at IHG

Best 5 Companies Awarded by Industry focus: Air Transportation - IAOP Global Outsourcing 100 - 2014

RePAXSM– Automated Flight Disruption Management Solution RePAXSM is a first-of-its kind re-booking solution that helps airlines minimize losses and improve passenger experience during flight disruptions. RePAXSM is 25 times faster and completes the process in 10-15 seconds. The solution significantly improves re-booking time (from 4-5 hours per flight to 45 minutes), cuts operating costs and minimizes passenger dissatisfaction. DEEP DIVE
VERIFARE PlusSM– Automated and Comprehensive Fare Audit Solution VERIFARE PlusSM empowers customers to transform revenue protection through its best-in-class proprietary fare audit solution. The new and improved solution enables airlines to preempt future revenue loss through preventive measure. DEEP DIVE
QbaySM– Back-Office Productivity and Workflow Management QbaySM, a proprietary and industry recognized automated queue distribution and workflow management solution from WNS, empowers floor supervisors and process managers to improve operations, minimize costs and enhance customer service. DEEP DIVE
SmartProSM – Automated Proration Engine SmartProSM is a first-of-its-kind proration engine that helps airlines prorate accurately, arrest revenue leakage, take informed revenue management decisions and reduce total cost of operation. DEEP DIVE
JADE– Passenger Revenue Accounting System JADE is a sales-based accounting system for comprehensive control over revenue recovery. The domain knowledge of WNS’ teams, along with the best practices built into this platform, can be leveraged by companies to optimize gains.
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