Technological improvements in medical care and the rising demand for health services from an aging population are driving a sea change in the healthcare industry. New business models and processes now reflect the trends that are shaping the global healthcare value chain. For example, with digital technologies transforming processes from electronic records to telemedicine, many healthcare providers are delivering services in innovative ways. Additionally, health services are also evolving as individuals seek greater involvement in healthcare decisions that impact them and call for easier access. Stricter requirements related to patient privacy, safety, treatment and payments, are altering compliance processes.

By leveraging our knowledge of the healthcare domain and Business Process Management (BPM) expertise, we partner with healthcare organizations to help them capitalize on these disruptive trends and increase their market share. We enable healthcare companies to balance costs, deliver superior customer experience, and improve process efficiencies to outperform business challenges.

WNS enabled the client to build more efficient claims processes and improve communication between its vendors ..
The client leveraged WNS’ domain and process expertise to re-engineer and automate workflow and reduce costs o..
WNS achieved 99.98% accuracy and 100% TAT in report classification and reduced costs for abstraction and trans..

The WNS Advantage

Deep domain experience and talent

We have more than 2,000 associates across multiple locations with proven domain competence (MD, certified clinical staff, pharmacists, nurses). These also include AAPC certified coders, doctors, nurses, clinical specialists and experienced healthcare professionals. Our team has operational understanding of all major products such as Facets / QNXT, Mckesson, Cerner, EPIC, and Lawson; statutes and regulations (HIPAA, 5010/ICD 9 & 10) and data sources (IMS Health, Factiva,

Process expertise

We combine industry best practices and proprietary tools and methodologies to improve patient satisfaction, reduce operational costs while streamlining processes through continuous improvements and technology optimization. We offer end-to-end service delivery and flexible delivery formats through our global delivery centers.

" I was impressed with the amount of information WNS was able to gather in such a short period of time as well as the level of analysis that was conducted. I appreciate the consultative efforts and strategically planned deliverables that were focused on business stakeholders. The value derived from our relationship with WNS has had an influential impact on the business that goes well beyond the anticipated strategic and operational benefits. "

Head – Information Management of a leading African and Middle East-based healthcare company

A ‘Major Contender’ in Everest Group’s Contact Center Outsourcing (CCO) Market for the Healthcare Industry – Service Provider Landscape with PEAK Matrix™ Assessment - 2014

Follow us on:
Stay Updated