Order-to-cash (OTC) transformations have helped global companies benefit from the plugging of revenue leakages, improved order fulfilment, and cost and working capital optimization— all of which have an impact on profitability. The advent of Big Data and automation, improved credit process, collections management with real-time analytics are resulting in reduced bad debts.

However, many companies find OTC processes quite complex due to a wider and diverse portfolio of customers with increased expectations of customization in the entire process. Globalization and consolidation of businesses have led to increased requirement for standardization and automation of processes across the value chain.

WNS understands the complexities and dynamics of OTC processes and offers end-to-end services that make the processes smarter, faster and more effective.

Case:
WNS enabled a global financial services broker streamline and consolidate OTC processes and unlock value
Case:
WNS partnered with a leading multiline insurer to transform its OTC processes, optimize costs and drive increa..
Case:
WNS’ OTC solutions enabled the client to standardize billing processes and introduce process efficiencies, res..

The WNS Advantage

Technology-enabled Transformation

We have invested in many industry-specific as well as multi-platform technology tools to offer services such as Business Process as a Service (BPaaS), Verifare Plus®, Jade, Meter-to-Cash, Healthcare OTC platform. We also have a strong partnership with CoAction for horizontal solutions.

Investments in Methodologies and Tools

We focus on industry and size-specific benchmarking with process maturity models; improve operational controls with ZeST (Zero Surprise Toolkit) and transform processes with ADAPT process re-engineering framework.

" WNS has been a trusted partner for us beyond mere transactional BPO services. Over the years, WNS has helped us streamline processes and drive best practices across our F&A function. "
Louis Profumo

CFO, Church's Chicken

A Major Contender in Everest Group’s Order-to-Cash BPO – Service Provider Landscape with PEAK Matrix Assessment 2014
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