Key Points

  • In today’s changing business environment, companies need to become agile in the way they operate

  • Changes to internal processes or operating models, must meet or exceed the external rate of change

  • In the webinar, experts discussed how companies can now set direction and roadmap for a future-ready operating model

In today’s changing environment, organisations including their finance functions need to make strategic improvements in their change-enabling capabilities so as to embrace change quickly and continuously. Companies while planning any transformation especially in the operating model have to not only benchmark against the best-in-class of past but also the new best-in-class and the new normal.

The webinar provided important answers to questions arising due to this paradigm shift. Experts from Hackett group and WNS discussed the new structural changes which can be implemented in the GBS model.

Today, it is not only important to have a flexible GBS model but it is important to make it future-ready!


Daniel Melchior,
Global Business Services North American Practice Leader, The Hackett Group

Krishnan Raghunathan,
Chief Capability Officer, WNS

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