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  • Customer Interaction Services

    In Conversation with Forrester and WNS

  • Analytics

    The Evolving Role of Analytics

  • Customer Experience

    Customer Trust Council to Regain Public Trust

  • Customer Experience

    The Changing Role of Corporate Research

  • Predictive Analytics

    Get a Handle on Debt Default

  • Customer Service

    Making the Most of Social Media

  • Finance and Accounting

    Decoding the Science of Decision-making for CFOs

  • Governance, Risk and Compliance

    Managing GRC Smartly with an Industry-focused BPM Partner