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WNS won the coveted Award for Excellence in Quality Management from the World Quality Congress amid stiff competition. This award was presented in the ‘Best use of Six Sigma in Travel Sector’ category. WNS won this award for enabling an exceptional Net Promoter Score (NPS) in the Contact Center business for a global Online Travel Agency (OTA).
About World Quality Congress
The World Quality Congress’ annual awards recognize and celebrate outstanding contribution and achievement in the corporate sector.