BPO Solutions for Banking and Financial Services Industry

The Banking and Financial Services (BFS) industry is experiencing significant turmoil. Market volatility, increased regulation, shrinking demand, globalization and competition are driving the industry to adopt new operating models. Banking BPO (Business Process Outsourcing) and Financial Services Outsourcing has been adopted as a key strategy to survive and thrive.

WNS helps leading BFS companies to ‘extend their enterprise’. Our deep domain expertise, global delivery network and strong focus on operational excellence allows companies to focus on their core business while WNS delivers business processes, and supports decision making through its rich research and analytics capabilities.

WNS combines industry best practices and proprietary tools and methodologies to deliver Banking BPO and Financial Services Outsourcing services across Retail Banking, Commercial Banking, Investment Banking, Mortgage, and Wealth Management. We add value to our client’s business by improving their customer satisfaction, unlocking cost efficiencies and streamlining processes through continuous improvements and technology optimization.

Our service offerings include

		Industry: Insurance and financial services Process: New account set-up, Account administration, Document               management, Client account administration, Insurance               recovery, Licensing and field compensation, Broker               support
		Delivering a robust,scalable and cost effective back office for a leading U.S. brokerage house
		Benefits delivered by the WNS team Flexible pricing model - Since commencement of the partnership, WNS has been billing the client on a Unit Transaction Pricing (UTP) model for a substantial portion of the scope. This allows for greater flexibility for the client as its business volumes fluctuate; for example, volumes can surge by as much as 30-40 percent during the tax period. This requires meticulous planning between both the client and the WNS team to manage fluctuating volumes. Rapid scaling of operations - WNS scaled the operations rapidly assuming the delivery of 24 processes ranging from low to high complexity within 6 months of engagement commencement Deep domain expertise - WNS initially created a pool of domain experts to provide advice on the salient features of the client's products. Today, given the power of this capability, the client has transitioned all transactions to WNS. Right staff certifications - The WNS team obtained FINRA certifications to support certain products Robust quality management - To ensure continuous improvement, WNS has deployed quality management tools such as Failure Mode Effect Analysis (FMEA) to ensure every step of the process is evaluated for potential failure. Robust business continuity - WNS cross-trained 30 percent of the project resources as part of a business continuity strategy.