BPO Solutions for Utilities and Energy Industry

Globalization has brought new opportunities and challenges to the utility and energy industry. Growing global energy demands and supply constraints are making it increasingly difficult to manage revenue cycles and cost structures. Consumers expect better and expanded services at the same cost which requires the industry to rethink their strategies and delivery model to meet market expectations.

At WNS, we engage with our clients to become part of their extended organization. We deliver a range of business processes outsourcing services to the Utility and Energy industry that enables our clients to focus on their core competencies and thereby gain a competitive edge in the market place.

		Industry: Utilities and Energy Process: Customer service                Exceptions billing management
		Helping a leading utilities company deliver superior customer service, reducing customer complaints by 80 percent in one year while reducing operational costs
		Key features of the WNS solution include Exceptional reduction in backlogs from 15 million to just over 1 million in 18 months Reduction in customer complaints by 80 percent within 12 months of go live Realization of over GBP 8 million in the year 2006-07 of revenue in 12 months by restructuring the debt accrual process and identification of interest leakage in supplier payments through Six Sigma programs