Transformation Solutions

The globalization of the market place, the intensified cost pressures being placed on clients, the innovations offered through technology, and the prevalence of quality and performance-based operating models are driving clients to look beyond the traditional BPO services. Clients are looking towards collaborative relationships that drive operational excellence and “transform” their core business. WNS offers a broad suite of end-to-end services designed to enable Sustainable Business Change by architecting transformational solutions that are driven by our focus on achieving “Operational Excellence” for our clients. We achieve this by leveraging: Operational Transformation Drive operational excellence and achieve step-change business strategies leveraging: Global Operations with Lower Cost Operating Models Process Re-engineering, Benchmarking, and Best Practices Domain and Technology Innovations Sustainable Change Architect a transformation vision/roadmap that incorporates organizational change and enables the of sustainable business results. Actionable Insights Leveraging WNS's strength in Analytics to enable actionable insights that drive direct business impact.

Our service offerings include

		Industry: Quick Service Restaurant Process: Finance and Accounting               Technology Solutions
		WNS takes Church's Chicken's F&A offshore all the way, with results that make the restaurant retailer crow.
		When fast food restaurant franchise Church’s Chicken was divested and sold by its parent company to a private equity group three years ago, the new owners were confronted with three choices involving its finance and accounting functions—continue to outsource them to the incumbent service provider, put the outsourcing contract out to bid, or build an internal finance and accounting team and forgo outsourcing altogether.

		Industry: Utilities and Energy Process: Customer service                Exceptions billing management
		Helping a leading utilities company deliver superior customer service, reducing customer complaints by 80 percent in one year while reducing operational costs
		Key features of the WNS solution include Exceptional reduction in backlogs from 15 million to just over 1 million in 18 months Reduction in customer complaints by 80 percent within 12 months of go live Realization of over GBP 8 million in the year 2006-07 of revenue in 12 months by restructuring the debt accrual process and identification of interest leakage in supplier payments through Six Sigma programs